Family Support Specialist — Visitor Centre Programs

Prison Advice and Care Trust; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free confidential advice & counselling

Cycle to work scheme

Life assurance

Eye care vouchers

Generous annual leave

Internal training & induction

Job summary

Prison Advice and Care Trust (PACT) seeks a Family Support Worker to assist families visiting loved ones at HMP Brixton. You will be based in the visitor centre and visits hall, offering advice, guidance and practical support to families during visits and family days.

The role emphasizes safeguarding knowledge, strong organisation, and the ability to work with multiple agencies to support families navigating the prison environment.

Qualifications

• Experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice.
• Excellent interpersonal communication skills and ability to build partnerships with a range of agencies.

Responsibilities

• Based primarily in the prison's visitor centre and visits hall, provide support, advice and guidance to families visiting prisoners.
• Facilitate prison visits and family days.
• Support the play service and family activities within visitor centre services.

Skills

Family support experience

Interpersonal skills

Organisational skills

Partnership building

Safeguarding knowledge

Job description

Prison Advice and Care Trust (PACT) seeks a Family Support Worker to assist families visiting loved ones at HMP Brixton. You will be based in the visitor centre and visits hall, offering advice, guidance and practical support to families during visits and family days.

The role emphasizes safeguarding knowledge, strong organisation, and the ability to work with multiple agencies to support families navigating the prison environment.