Family Support Advocate — Prison Visit Centre

Prison Advice and Care Trust; Maidstone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

Eye care scheme

Cycle to work scheme

Generous holiday entitlement

Training and development opportunities

Induction and supportive team

Job summary

Prison Advice and Care Trust (Pact) is recruiting for a Family Support Worker (Visits Centre Assistant) at HMP Maidstone. You will welcome families, offer information, and organise activities for children to make visits positive and stress-free.

Based in the visitor centre, you will work with colleagues to ensure safeguarding, support people in distress, and provide guidance throughout visits. The role offers a supportive team and opportunities for training and development.

Qualifications

• Organised, approachable and compassionate; ability to work with families in stress
• Experience with safeguarding procedures is desirable
• Strong communication and information-provision skills

Responsibilities

• Welcome families at the Visits Centre and provide information and guidance
• Organise activities for children and ensure refreshments are available
• Support safeguarding and child protection procedures
• Work with partner agencies to improve family support services

Job description

Prison Advice and Care Trust (Pact) is recruiting for a Family Support Worker (Visits Centre Assistant) at HMP Maidstone. You will welcome families, offer information, and organise activities for children to make visits positive and stress-free.

Based in the visitor centre, you will work with colleagues to ensure safeguarding, support people in distress, and provide guidance throughout visits. The role offers a supportive team and opportunities for training and development.