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Prison Advice and Care Trust; Greater London; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Confidential counselling

Cycle to work

Life assurance

Eye care vouchers

Generous annual leave

Job summary

Prison Advice and Care Trust (PACT) is seeking a Family Support Worker (Visits Centre Assistant) to support families visiting their loved ones. The role focuses on creating a welcoming environment with play activities, catering, and guidance for families during visits.

You will work with the PACT Family team at the visitor centre, assisting with visits, family days, and the play service while ensuring safeguarding and collaborative partnerships with other agencies.

Qualifications

• Experience working with families in challenging environments, ideally including offenders and/or their families.
• Excellent organisational skills and ability to manage a demanding workload.
• Knowledge of safeguarding/child protection practice and interagency collaboration.

Responsibilities

• Facilitate prison visits and help organise the visits centre.
• Coordinate family days and play services within the visits centre.
• Provide practical and emotional support, guidance, and information to visiting families.
• Build partnerships with agencies to support families and ensure a welcoming environment.

Skills

Family support

Safeguarding

Interagency liaison

Organisation

Job description

Join us as a Family Support Worker (Visits Centre Assistant) and become an integral part of our dedicated team at the Visitor

Centre. You'll be at the heart of providing essential support to families visiting their loved ones. With a range of services

including play and children's activities, as well as catering, you'll play a vital role in ensuring families feel welcomed and

supported during their visits.

Working alongside the PACT Family team, you'll primarily be based in the bustling visitor centre and visits hall, where you'll

offer valuable support, advice, and guidance to families. From facilitating prison visits to organising family days, and

supporting the play service, you'll make a real difference in the lives of those affected by incarceration. Join us in this

rewarding role where you'll be part of creating meaningful connections and providing much-needed support to families during

challenging times.

About You:

To be successful in this role you will have experience and understanding of working with families in a challenging environment,

ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a

demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have

knowledge of safeguarding/child protection practice. Furthermore you will have excellent interpersonal communication skills and

ability to work in build partnerships with a range of agencies.

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What Pact Offer:

Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme,

life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training

events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported

by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to

post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory

references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where

appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note

that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

£38,343 per annum including market supplement