Family Support Specialist/Family Resource Specialist

Coordinated Care Services, Inc.; Rochester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading organization is seeking a compassionate Family Support Specialist to provide nurturing support for families during critical periods. This part-time role includes case coordination, emotional support, and education on parenting, ensuring families have access to essential resources. Building relationships and fostering safe environments form the core of this impactful position.

Benefits

Professional growth opportunities

Supportive and inclusive work environment

Benefits eligible

Qualifications

• 3-5 years’ experience in human services, especially with children and families.
• Knowledge of infant development and parent-child attachment.

Responsibilities

• Maintain a caseload of 8–12 families, delivering consistent, home-based support.
• Provide case coordination, emotional support, parenting education, and resource referrals.

Skills

Communication

Cultural humility

Crisis management

Education

High school diploma

Some college coursework

Job description

Organization: Society for the Protection and Care of Children

Posting Start: 2025-06-06

Job Title: Family Support Specialist/Family Resource Specialist

Posting End: 2025-08-01

A Brief Job Description:

TITLE: Family Support Specialist/Family Resource Specialist
REPORTS TO: HFM Program Supervisor
HOURS: Part-time (20 hours per week)
SALARY: $19.27-$21.20 per hour

JOB SUMMARY:
Are you passionate about supporting families during an important time in their lives- caring for a
newborn or welcoming a new child? SPCC is seeking a compassionate, dedicated professional to join
our Healthy Families Monroe team. In this dual-role position, you will provide strengths-based, homevisiting services to families, offering parenting support, case coordination, advocacy, and connections
to essential resources. You’ll make a lasting impact by building relationships that foster safe, nurturing
environments for infants and young children.

RESPONSIBILITIES INCLUDE:
• Maintain a caseload of 8–12 families, delivering consistent, home-based support
• Provide case coordination, emotional support, parenting education, and resource referrals
• Accurately document services and maintain up-to-date records in the HFNY data system
• Participate in regular supervision and training to support reflective, trauma-informed practice
• Build strong relationships with families and community agencies to ensure quality care
• Occasionally assist with assessments for newly referred families

QUALIFICATIONS:
• High school diploma required; some college coursework preferred
• 3–5 years’ experience in human services, especially with children and families
• Knowledge of infant development and parent-child attachment
• Strong communication skills and cultural humility
• Ability to handle crisis situations with a calm, grounded presence
• Lived experience similar to the families we serve is a plus

WORKING AT SPCC: SPCC is committed to providing a trauma-informed, supportive, and
inclusive work environment. We value flexibility, professional growth, and reflective supervision. Our
team is passionate about equity, justice, and meaningful relationships. Join us in creating a lasting
impact on the lives of families in our community.
Candidate must successfully complete all required background checks and clearances and possess a
valid NYS driver’s license with required insurance.
This position is benefits eligible.
APPLY HERE: Society for the Protection and Care of Children - Family Support Specialist/Family Resource Specialist