Family Support Coordinator

HOME-START CENTRAL LANCASHIRE LTD.; Chorley; On-site; GBP 12,000 - 18,000; Part time

Job summary

Home-Start Central Lancashire Ltd. in Chorley is seeking a part-time Family Support Coordinator to coordinate and deliver family support services on-site. The role involves working closely with families and volunteers to ensure tailored support is provided.

You will assess needs, plan interventions, recruit and supervise volunteers, maintain records, liaise with local agencies, and monitor safeguarding and outcomes through team meetings and training.

Qualifications

• Experience in family support, social work, counselling, or a related field.
• Ability to build trust with families from diverse backgrounds and maintain confidentiality.
• Skills in organising, prioritising, and maintaining accurate documentation.

Responsibilities

• Coordinate and deliver high-quality family support services.
• Assess family needs and plan appropriate interventions.
• Match families with suitable home-visiting volunteers.

Skills

Family support

Case management

Interpersonal communication

Volunteer supervision

Safeguarding knowledge

Documentation

Team collaboration

Education

Social care qualification

Tools

Case records software

Job description

Company Description: Home-Start Central Lancashire is a family support charity based in Chorley, working with families who have at least one child under eleven across West Lancashire, Chorley, South Ribble, and Greater Preston. The charity focuses on early and post-intervention home-visiting support to help families manage challenges before they escape. Support is tailored to each household, providing compassionate, confidential, and practical assistance. At the core of the model is a network of trained home-visiting volunteers who provide expert family support. The organisation values inclusive, non-judgmental services that strengthen family resilience and well-being.

Role Description: The Family Support Coordinator is a part-time, on-site role based in Chorley, responsible for coordinating and delivering high-quality family support services. Day-to-day tasks include assessing family needs, planning appropriate support interventions, and matching families with suitable home-visiting volunteers.

The coordinator will supervise and guide volunteers, provide ongoing case management, and maintain accurate records and reports. The role involves liaising with local agencies and community services, facilitating referrals, and helping families access relevant resources. The coordinator will also help monitor outcomes, support safeguarding processes, and participate in team meetings and training activities.

Skill Requirements

• Experience in family support, social work, counselling, or a related field, with strong skills in family assessment, case management, and coordination of services.
• Ability to build trust with families from diverse backgrounds, demonstrating strong interpersonal communication, empathy, and a non-judgmental approach.
• Skills in organising, prioritising, and maintaining accurate documentation, including digital literacy for case records and reporting.
• Experience working with or supervising volunteers, including providing guidance, support, and feedback.
• Knowledge of safeguarding principles and local community resources, with the ability to follow relevant policies and procedures.
• Relevant education or training in social care, early years, community work, or a similar discipline is advantageous.
• Ability to work across Central Lancashire, collaborating effectively within a multidisciplinary team.