Family Support Assistant — Prison Visitor Centre

Prison Advice and Care Trust; East Midlands; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

Eye care scheme

Cycle to work scheme

Generous holiday entitlement

Professional training and development

Induction and supportive team

Job summary

Prison Advice and Care Trust is recruiting a Family Support Worker (Visits Centre Assistant) at HMP Ranby to support families visiting loved ones in prison. You will be based in the visitor centre, welcoming visitors and guiding them through their visit, with a focus on calm, respectful handling of diverse needs.

You will coordinate activities for children, arrange refreshments, and work with a team to safeguard visitors and ensure a positive visit experience.

Qualifications

• Experience working with people facing difficulties.
• Ability to handle safeguarding and child protection procedures.
• Organised and approachable with good communication.

Responsibilities

• Support families visiting loved ones in prison in the visitor centre.
• Offer information, guidance and practical support to visitors.
• Organise activities for children to make visits positive.
• Ensure refreshments are available during visits.
• Work with colleagues and partner agencies to safeguard visitors.

Skills

People support experience

Organised

Approachable

Job description

Prison Advice and Care Trust is recruiting a Family Support Worker (Visits Centre Assistant) at HMP Ranby to support families visiting loved ones in prison. You will be based in the visitor centre, welcoming visitors and guiding them through their visit, with a focus on calm, respectful handling of diverse needs.

You will coordinate activities for children, arrange refreshments, and work with a team to safeguard visitors and ensure a positive visit experience.