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Prison Advice and Care Trust; East Midlands; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Contributory pension

Eye care scheme

Cycle to work scheme

Generous holiday entitlement

Professional training and development

Induction and supportive team

Job summary

Prison Advice and Care Trust is recruiting a Family Support Worker (Visits Centre Assistant) at HMP Ranby to support families visiting loved ones in prison. You will be based in the visitor centre, welcoming visitors and guiding them through their visit, with a focus on calm, respectful handling of diverse needs.

You will coordinate activities for children, arrange refreshments, and work with a team to safeguard visitors and ensure a positive visit experience.

Qualifications

• Experience working with people facing difficulties.
• Ability to handle safeguarding and child protection procedures.
• Organised and approachable with good communication.

Responsibilities

• Support families visiting loved ones in prison in the visitor centre.
• Offer information, guidance and practical support to visitors.
• Organise activities for children to make visits positive.
• Ensure refreshments are available during visits.
• Work with colleagues and partner agencies to safeguard visitors.

Skills

People support experience

Organised

Approachable

Job description

Salary: £26,227.50 per annum full time earnings, £8,392.80 actual earnings.

Join us as a Family Support Worker (Visits Centre Assistant) at HMP Ranby, where you will play an important role in supporting families visiting their loved ones in prison.

Based in the visitor centre, you’ll help create a welcoming and supportive environment for adults and children. From offering information and guidance to organising activities for children and ensuring refreshments are available, you’ll contribute to making visits as positive and stress-free as possible.

This is a varied and rewarding role where no two days are the same. You’ll support families during what can often be a challenging time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.

You’ll also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed at all times. Your input will help us continue to improve our family support services.

If you’re organised, approachable, and passionate about making a difference, we’d love to hear from you.

What we offer:

• a free advice, information and counselling service
• contributory pension
• corporate eye care scheme
• cycle to work scheme
• generous holiday entitlement
• You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker.
• You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.