Family Services Admin & Minute-Taking Specialist

Portsmouth City Council; Portsmouth; On-site; GBP 27,000 - 29,000; Full time

Job summary

Portsmouth City Council is seeking a Business Support Officer to support the Family Support and Safeguarding Central Locality Team at Civic Offices. The role focuses on providing high-quality administrative assistance to enable timely, coordinated services for children and families.

You will manage meetings, prepare documents, handle data, and support managers with reports while upholding safeguarding and confidentiality standards in a busy office environment.

Qualifications

• Experience in administrative roles, ideally within Children’s or Young People’s Services.
• Shorthand/minute-taking skills to enable concise notes/minutes in meetings.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams).
• Confident communicator with excellent literacy and numeracy skills.
• Customer-focused with commitment to high standards of service.
• Detail-oriented, organised, and able to prioritise effectively.
• Knowledgeable about Data Protection and Safeguarding.
• Capable of maintaining confidentiality and handling sensitive information.

Responsibilities

• Minute-taking for complex meetings (e.g., Strategy meetings, group supervisions)
• Handling service performance data
• Managing post and document scanning
• Responding to telephone enquiries, including safeguarding concerns
• Booking services (translators, accommodation, hire cars)
• Word processing, spreadsheets, presentations
• Supporting managers with reports, diary management, and typing
• Ensuring business continuity across the department

Skills

Shorthand/minute-taking

Microsoft 365

Excellent literacy and numeracy

Data Protection knowledge

Saf safeguarding knowledge

Confidentiality

Customer-focused

Organised with prioritisation

Tools

Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)

Job description

Portsmouth City Council is seeking a Business Support Officer to support the Family Support and Safeguarding Central Locality Team at Civic Offices. The role focuses on providing high-quality administrative assistance to enable timely, coordinated services for children and families.

You will manage meetings, prepare documents, handle data, and support managers with reports while upholding safeguarding and confidentiality standards in a busy office environment.