Family Liaison Worker

The Florence Nightingale Academy; Nottingham; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Florence Nightingale Academy in Nottingham is seeking a committed Family Liaison Worker to support children and families, working with staff and partner agencies to remove barriers to learning and improve pupil outcomes.

Safeguarding is central to the role, with responsibilities including CPOMS management, reviewing concerns, coordinating actions, and ensuring safeguarding casework is well coordinated and timely.

Qualifications

• Experience of working with children and families in a school or similar setting.
• Secure understanding of safeguarding and child protection procedures.
• Ability to build positive relationships with families while maintaining professional conversations.
• Capable of managing a demanding caseload, keeping accurate records and following actions.
• Understanding of how attendance, behaviour, wellbeing, SEND and safeguarding interconnects.
• Comfort working with external agencies and representing the academy professionally.
• Resilience and calmness in a fast-paced environment.
• Desirable: training in therapeutic or structured interventions (ELSA, Drawing and Talking Therapy, LEGO-based).

Responsibilities

• Lead interventions to help families reconnect with school and improve attendance.
• Support day-to-day safeguarding casework and assist the Safeguarding Lead with CPOMS tasks.
• Work with families to address concerns through home visits, direct work and referrals.

Skills

Safeguarding

Caseload mgmt

Family engagement

Interagency liaison

Resilience

ELSA training

Job description

About the role

The Florence Nightingale Academy is seeking to appoint a committed, skilled and highly organised Family Liaison Worker to join our team. This is a key role within the academy. The successful candidate will work closely with children, families, staff and partner agencies to remove barriers to learning and improve outcomes for our pupils.

Safeguarding will be central to the role. Working alongside the Designated Safeguarding Lead and wider safeguarding team, the postholder will support the day-to-day management of CPOMS, including reviewing concerns, assigning and following up actions, maintaining robust chronologies and helping to ensure that safeguarding casework is well coordinated and timely.

The role will also have a strong attendance and family support focus. The successful candidate will lead interventions to help families reconnect with school, improve attendance and address emerging concerns through home visits, direct work, internal support and referrals to appropriate external services.

We are looking for someone who:

• has experience of working with children and families in a school or similar setting;
• has a secure understanding of safeguarding and child protection procedures;
• is able to build positive relationships with families while also having clear, professional and sometimes challenging conversations;
• can manage a demanding caseload, keep accurate records and follow actions through;
• understands how attendance, behaviour, wellbeing, SEND and safeguarding are often interconnected;
• is confident working with external agencies and representing the academy professionally;
• is resilient, calm and able to thrive in a fast-paced environment;
• ideally has training in a therapeutic or structured intervention such as ELSA, Drawing and Talking Therapy or LEGO-based intervention, although this is desirable rather than essential.

What we can offer

• the opportunity to make a significant difference to children and families;
• a supportive and committed staff team;
• high-quality professional development and training;
• the benefits of being part of The White Hills Park Trust;
• a role that is varied, meaningful and central to the life of the academy.

About our academy

The Florence Nightingale Academy is a vibrant and inclusive primary academy serving the Eastwood community. We are proud of our warm ethos, high expectations and strong commitment to supporting every child to feel safe, successful and valued. We work hard to build positive relationships with families and believe that partnership with parents and carers is essential to securing the best outcomes for children.

Safeguarding and equal opportunities

The Florence Nightingale Academy is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. This post is subject to safer recruitment procedures, including an enhanced DBS check with children's barred list information, satisfactory references and online searches in line with current guidance. We are committed to equal opportunities and welcome applications from suitably qualified candidates regardless of background.

The Florence Nightingale Primary Academy

The Florence Nightingale Primary Academy provides pupils with a wonderful journey in their education through the curriculum, personal development programme, pupil experiences and the vast range of opportunities that we are able to provide and our high-quality teachers and staff.

Whilst being a larger than average primary school, we are still able to retain a family feel, to nurture our pupils through their schooling and ensure that they leave us with the skills and qualifications necessary to continue their journey of life-long learning.

White Hills Park Trust

White Hills Park Trust comprises nine successful schools across Nottinghamshire, six primary, two secondary (one including a sixth form) and one special school. It’s an exciting time as the Trust is embarking on a period of steady growth with further schools joining us soon. We are committed to supporting the wellbeing and career aspirations of our staff team.

Our partnership of schools is united by shared ethos and values, working in deep collaboration to give all of our children the best possible start in life. Our mission is to provide the very best opportunities and outcomes for young people. Our staff work closely together to deliver high quality teaching and learning, share good practice, pool resources and participate in joint projects for the benefit of pupils.

Further information about the Trust can be found at About Us (whptrust.org)

Proposed date for interviews: Wednesday 30 September 2026

White Hills Park Trust welcomes applications from all, irrespective of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

All posts are subject to safeguarding responsibilities (relevant to the role), including the duty to protect and promote the welfare of children and young people, and to adhere to the Trust’s safeguarding policies and procedures. The successful candidate will be subject to an enhanced Disclosure and Barring Service (DBS) check. References will be called prior to interview and online searches may be carried out on shortlisted candidates as part of due diligence checks. It is an offence to apply for the role if an applicant is barred from engaging in regulated activity relevant to children (where the role involves this type of regulated activity).

Claire Shaw

CEO