Family Liaison & SEND Admin Coordinator

Outcomes First Group; Paglesham East End; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Wellbeing & mental health support

Vista benefits platform (discounts)

Job summary

Claystone School – part of Outcomes First Group – is seeking a Family Liaison Officer & Administrative Support in Luton. The role combines family engagement with SEND administration to support pupils’ needs.

You’ll build trusting relationships, guide families, and coordinate EHCPs and Annual Reviews with schools, local authorities and professionals. Strong communication and organisation are essential.

Qualifications

• GCSE English and Maths required.
• Excellent written and verbal communication skills.
• Experience with families, children or vulnerable young people in education, health or care setting.

Responsibilities

• Build positive relationships with pupils and families as a welcoming contact.
• Maintain regular communication between home and school.
• Coordinate EHCPs and Annual Reviews with agencies.
• Prepare and maintain confidential pupil records and documentation.
• Liaise with local authorities and external professionals.
• Support safeguarding processes and pupil planning.
• Contribute to inclusive school environment where families feel valued.

Skills

GCSE English and Maths

Excellent communication

Experience with families/children

Strong organisational skills

Confidential information handling

Relationship building

Proactive and flexible approach

Education

GCSE English and Maths (Grade C/4+)

Job description

Claystone School – part of Outcomes First Group – is seeking a Family Liaison Officer & Administrative Support in Luton. The role combines family engagement with SEND administration to support pupils’ needs.

You’ll build trusting relationships, guide families, and coordinate EHCPs and Annual Reviews with schools, local authorities and professionals. Strong communication and organisation are essential.