Family Liaison Officer

Oasis Academy Mayfield; Mayfield; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension plan

Counselling services

Eye care

Cycle to work

Health plan

Career development

Supportive environment

Term-time work

Job summary

Oasis Academy Mayfield is seeking a dedicated and compassionate Family Liaison Officer (EBSA & Family Support Worker) to join our Attendance Team. You will work with students experiencing Emotionally Based School Avoidance (EBSA) and their families, delivering targeted interventions and reintegration plans to improve attendance and wellbeing.

You will collaborate with academy staff and external agencies, ensuring safeguarding and SEND processes are upheld and progress is tracked to support

Qualifications

• GCSE English and Maths at grade C/4 or above.
• Experience in pastoral, family support, education, youth work or community-based role.
• Knowledge of safeguarding, child protection and attendance processes.
• Experience building positive relationships with children, young people and families.

Responsibilities

• Support EBSA students through mentoring, attendance interventions and reintegration planning.
• Build partnerships between academy, families and external services.
• Deliver targeted interventions, breakfast clubs and small-group support.
• Support parents to engage with their child’s education.
• Signpost and advocate for families needing additional support.
• Collaborate with Attendance, Safeguarding, SEND and Inclusion teams.
• Monitor student progress and contribute to attendance improvement strategies.
• Assist with induction of new students and families.

Skills

Pastoral support

Communication

Organisational skills

Safeguarding knowledge

IT literacy

SEND understanding

Empathy and resilience

Interagency liaison

Education

GCSE English and Maths (Grade C/4+)

Job description

Oasis Academy Mayfield is seeking a dedicated and compassionate Family Liaison Officer (EBSA & Family Support Worker) to join our Attendance Team. This is a rewarding opportunity to make a significant difference to the lives of young people and their families, helping them overcome barriers to education and achieve regular school attendance.

Job Overview

You will work closely with students experiencing Emotionally Based School Avoidance (EBSA), their families, academy staff and external agencies to provide targeted interventions, pastoral support and effective reintegration plans. Through building positive relationships and delivering bespoke support, you will play a key role in improving attendance, wellbeing and educational outcomes.

Job Requirements

• A minimum of GCSE Grade C/4 or above (or equivalent) in English and Maths.
• Experience of working in a pastoral, family support, education, youth work or community-based role.
• Knowledge and understanding of safeguarding, child protection and attendance processes.
• Experience of building positive relationships with children, young people and families.
• Ability to communicate effectively with a wide range of stakeholders, including parents/carers and external agencies.
• Strong organisational skills and ability to manage competing priorities.
• Good IT skills and the ability to maintain accurate records and reports.
• Understanding of SEND and the barriers that can affect school attendance.
• Ability to demonstrate empathy, resilience and discretion when working with sensitive and complex situations.
• Commitment to safeguarding and promoting the welfare of children and young people.

Desirable

• Experience of supporting students with Emotionally Based School Avoidance (EBSA).
• Experience of multi-agency working, including social care, health services or other support agencies.
• First Aid qualification.

Key Responsibilities

• Support students experiencing EBSA through mentoring, attendance interventions and reintegration planning.
• Build strong partnerships between the academy, families and external support services.
• Deliver targeted interventions, breakfast clubs and small-group support programmes.
• Support parents and carers to engage positively with their child's education.
• Signpost and advocate for families requiring additional support.
• Work collaboratively with attendance, safeguarding, SEND and inclusion teams.
• Monitor student progress and contribute to attendance improvement strategies.
• Support the induction of new students and families into the academy community.

What We Can Offer

When you join the Oasis family there are a number of benefits you'll receive that make us stand out as an employer of choice. These include but are not limited to:

• Defined benefit pension scheme with generous employer contributions.
• Access to free counselling and wellbeing support services.
• Free eye tests.
• Cycle-to-work scheme.
• Healthcare Cash Plan scheme.
• Professional development, training and career progression opportunities.
• A supportive and collaborative working environment.
• Term-time working pattern.

Why Join Us?

As a Family Liaison Officer within Oasis Academy Mayfield, you will have the opportunity to make a real difference to students and families who need support to engage successfully with education. Working within a committed pastoral team, you will be instrumental in helping young people overcome barriers to attendance, improve wellbeing and achieve their full potential.

Full time salary is £30,023 - £32,046 FTE, with the actual salary being £26,857 - £29,763 based on 37 hours per week Term-Time, plus two weeks.