Family Liaison Officer

School 21; Southampton; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Defined benefit pension

Job summary

Oasis Academy Mayfield is seeking a dedicated Family Liaison Officer to support students experiencing EBSA and their families. You will work with academy staff and external agencies to provide targeted interventions, pastoral support and reintegration planning within the Attendance Team.

You will build positive relationships, deliver bespoke support, and contribute to improving attendance and wellbeing, aligning with safeguarding and SEND requirements.

Qualifications

• GCSE Grade C/4 or above in English and Maths.
• Experience in pastoral, family support, education, youth work or community-based role.
• Knowledge of safeguarding, child protection and attendance processes.
• Experience building relationships with children, young people and families.
• Effective communication with parents/carers and external agencies.
• Strong organisational skills to manage competing priorities.
• Good IT skills with accurate records and reports.
• Understanding of SEND and attendance barriers.
• Demonstrated empathy, resilience and discretion with sensitive situations.
• Commitment to safeguarding and welfare of children and young people.

Responsibilities

• Support students experiencing EBSA through mentoring and attendance interventions.
• Develop partnerships between academy, families and external services.
• Deliver targeted interventions, breakfast clubs and small-group support.
• Assist parents and carers to engage with education positively.
• Signpost and advocate for families needing extra support.
• Collaborate with attendance, safeguarding, SEND and inclusion teams.
• Monitor student progress and contribute to attendance improvement strategies.
• Support induction of new students and families into the academy.

Skills

Empathy

Resilience

Discretion

Organisation skills

IT skills

Stakeholder communication

Pastoral experience

Education

GCSE English

GCSE Maths

Tools

Record keeping systems

Job description

* Family Liaison OfficerNEWFast Apply# Family Liaison OfficerEmployerLocation: Southampton, HampshireContract Type: PermanentHours: Full Time, Term TimeSalary: £30,023 - £32,046 FTE / £26,857 - £29,763 actualPosted: 16th September 2026Start Date: As Soon As PossibleExpires: 5th October 2026 11:59 AMContract Type: PermanentStart Date: As Soon As PossibleJob ID: 1574274Start Date: As Soon As Possible* Contract Type:Permanent* Job ID: 1574274* Share :Oasis Academy Mayfield is seeking a dedicated and compassionate Family Liaison Officer (EBSA & Family Support Worker) to join our Attendance Team. This is a rewarding opportunity to make a significant difference to the lives of young people and their families, helping them overcome barriers to education and achieve regular school attendance.**Job Overview**You will work closely with students experiencing Emotionally Based School Avoidance (EBSA), their families, academy staff and external agencies to provide targeted interventions, pastoral support and effective reintegration plans. Through building positive relationships and delivering bespoke support, you will play a key role in improving attendance, wellbeing and educational outcomes.**Job Requirements*** A minimum of GCSE Grade C/4 or above (or equivalent) in English and Maths.* Experience of working in a pastoral, family support, education, youth work or community-based role.* Knowledge and understanding of safeguarding, child protection and attendance processes.* Experience of building positive relationships with children, young people and families.* Ability to communicate effectively with a wide range of stakeholders, including parents/carers and external agencies.* Strong organisational skills and ability to manage competing priorities.* Good IT skills and the ability to maintain accurate records and reports.* Understanding of SEND and the barriers that can affect school attendance.* Ability to demonstrate empathy, resilience and discretion when working with sensitive and complex situations.* Commitment to safeguarding and promoting the welfare of children and young people.**Desirable*** Experience of supporting students with Emotionally Based School Avoidance (EBSA).* Experience of multi-agency working, including social care, health services or other support agencies.* First Aid qualification.**Key Responsibilities*** Support students experiencing EBSA through mentoring, attendance interventions and reintegration planning.* Build strong partnerships between the academy, families and external support services.* Deliver targeted interventions, breakfast clubs and small-group support programmes.* Support parents and carers to engage positively with their child's education.* Signpost and advocate for families requiring additional support.* Work collaboratively with attendance, safeguarding, SEND and inclusion teams.* Monitor student progress and contribute to attendance improvement strategies.* Support the induction of new students and families into the academy community.**What We Can Offer**When you join the Oasis family there are a number of benefits you'll receive that make us stand out as an employer of choice. These include but are not limited to:* Defined benefit pension scheme with generous employer contributions.* Access to free counselling and wellbeing support services.* Free eye tests.* Cycle-to-work scheme.* Healthcare Cash Plan scheme.* Professional development, training and career progression opportunities.* A supportive and collaborative working environment.* Term-time working pattern.As a Family Liaison Officer within Oasis Academy Mayfield, you will have the opportunity to make a real difference to students and families who need support to engage successfully with education. Working within a committed pastoral team, you will be instrumental in helping young people overcome barriers to attendance, improve wellbeing and achieve their full potential.We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, early application is strongly encouraged.Full time salary is £30,023 - £32,046 FTE, with the actual salary being £26,857 - £29,763 based on 37 hours per week Term-Time, plus two weeks.**We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, early application is strongly encouraged.**### Attachments### Safeguarding Statement:Oasis Academy Mayfield is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.### Oasis Academy MayfieldPart of### Oasis Community Learning