Family Information Service Officer

Ceredigion County Council; Penmorfa; Hybrid; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid Working

Flexi-time

Pension scheme with 14.6% employercon

Enhanced family benefits

Lifestyle savings

Health and wellbeing packages

Job summary

Ceredigion County Council is seeking a proactive Family Information Service Officer to lead the delivery and development of the Family Information Service across the county. The role involves coordinating services, informing families about childcare, education, health and community resources, and supporting Welsh Government-funded childcare expansion.

You will work with multiple partners, respond to enquiries, manage online information, and monitor service performance to drive continuous

Qualifications

• Excellent communication and interpersonal skills.
• Experience of working with children, families, communities or support services.
• Ability to manage information effectively and maintain accurate records.
• Good digital and administrative skills.
• Ability to work collaboratively across departments, organisations and services.
• Commitment to delivering high-quality customer service.
• Share commitment to prevention and early intervention for children, young people and families.

Responsibilities

• Coordinate and deliver Ceredigion’s Family Information Service.
• Work collaboratively with other Local Authority departments and organisations to ensure a wide range of information is available to families.
• Respond to enquiries from parents, carers, professionals and partner organisations.
• Develop and share information about childcare, family support and community services.
• Manage information published through the Family Information Service website and the Dewis Cymru platform.
• Promote funded childcare programmes and support families to access the services best suited to their needs.
• Support statutory duties and contribute to strategic planning activities, including childcare sufficiency work.
• Monitor service performance and produce reports and information to support service development.

Skills

Excellent communication

Interpersonal skills

Children and families

Information management

Digital skills

Cross-department collaboration

Job description

Are you passionate about helping families access the information and support they need to thrive?

Ceredigion County Council is looking for an enthusiastic and motivated Family Information Service Officer to lead the delivery and development of the Family Information Service (FIS) across the county.

This is an exciting opportunity to play a key role in supporting children, young people and families by ensuring they have access to accurate, impartial and up-to-date information about childcare, early years services, family support, education, health and community resources. The role will be central to supporting the continued expansion of Welsh Government-funded childcare and ensuring families can make informed choices about the services available to them.

Day to day, you will:

• Coordinate and deliver Ceredigion’s Family Information Service.
• Work collaboratively with other Local Authority departments and organisations to ensure a wide range of information is available to families.
• Respond to enquiries from parents, carers, professionals and partner organisations.
• Develop and share information about childcare, family support and community services.
• Manage information published through the Family Information Service website and the Dewis Cymru platform.
• Promote funded childcare programmes and support families to access the services best suited to their needs.
• Support statutory duties and contribute to strategic planning activities, including childcare sufficiency work.
• Monitor service performance and produce reports and information to support service development.

We are looking to recruit someone who:

• Has excellent communication and interpersonal skills.
• Is committed to delivering high-quality customer service.
• Has experience of working with children, families, communities or support services.
• Can manage information effectively and maintain accurate records.
• Has good digital and administrative skills.
• Can work collaboratively across departments, organisations and services.
• Shares our commitment to supporting children, young people and families through prevention and early intervention.

Due to the requirements of the role, the successful candidate must have a level of fluency in Welsh on appointment. Please see the person specification for further details. Information about learning or improving your Welsh can be found here https://learnwelsh.cymru/.

Our offer to you:

We are committed to developing our people and will not only provide support to enable you to quickly and confidently take ownership of this role’s key areas of responsibility but in addition, we are committed to supporting your development in order that you can progress your career with us.

In exchange for your skills and commitment we will offer you a range of employee benefits including flexible working, competitive annual leave allowance, pension scheme with 14.6% employer contribution, enhanced family benefits, lifestyle savings and employee health and wellbeing packages.

More information about our wide-ranging employee benefits can be found here https://careers.ceredigion.gov.uk/lifeceredigion/what-we-offer/.

We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:

• Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location. Due to the nature of the role, it will be necessary for you to travel within Ceredigion on a regular basis.
• Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs.

Job Description and Person Specification https://hreforms.ceredigion.gov.uk/ufs/jdps/REQ106966.pdf

Team Ceredigion Information Pack https://pack.careers.ceredigion.gov.uk/

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.