Care And Support Worker Level 2 – Hafan Deg Residential Home X 2

Ceredigion County Council; Lampeter; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Job summary

Ceredigion County Council is recruiting a Relief Care and Support worker to join our Team. You will work with service users with complex or high needs and deliver care plans in partnership with professionals to support individual well-being.

The role involves administering prescribed medication, maintaining accurate records, and working across day and night shifts on a rolling rota. You will promote Welsh language and dignity in care, uphold safeguarding, and develop strong relationships with

Responsibilities

• Carry out duties in care and support plans for service users with complex or high needs.
• Deliver direct & virtual 1-1, family or group support in collaboration with other professionals.
• Ensure safe working systems to meet RIDDOR, COSHH, manual handling, first aid and medication requirements.
• Administer prescribed medication including controlled drugs.
• Maintain accurate records and develop relationships with service users and families.
• Identify and manage short- and medium-term risk to keep service users safe.
• Deliver interventions to support mental, social and physical wellbeing and outcomes.
• Work with individuals, families and agencies using a strengths-based sign of safety approach.
• Undertake personal care and use appropriate handling techniques.
• Provide witness statements for legal proceedings when necessary.
• Work a rolling rota of days or nights and cover for training or supervision.

Job description

About the role

We are looking to recruit a Relief Care and Support worker to join our Team.

Care and support duties

• To carry out duties as identified in care and support plans, this will include working with service users who have complex or high needs.
• To carry out specific programs of direct & virtual work with individuals on a 1-1 or family or group basis working alongside other professionals and agencies to support individual care and support plans.
• Ensure safe working systems are adhered to on a day-to-day basis which will enable the service to meet requirements under RIDDOR, COSHH, manual handling, first aid and medication.
• To respond to any emergency situations by taking the appropriate action e.g., contacting a doctor, ambulance service, fire service, police service etc.
• To take responsibility for the safe handling of property and equipment belonging to the service user.
• Administer prescribed medication including controlled drugs to service users.
• To maintain good communication and develop effective working relationships with service user.
• To identify and manage short- and medium-term risk to ensure that service users are safe and to recognize risks that must be escalated to the appropriate professional.
• To be responsible for delivering preventions and interventions, including complex cases, that will support individuals with their mental, social, and physical wellbeing and seeking to improve their long-term outcomes.
• To work in partnership with individuals, their families, and other agencies in a consistent and proactive way, using a sign of safety strengths-based approach including when relationships are difficult.
• Undertake personal care as directed by the care and support plan and including the correct manual handling techniques.
• Use Positive Behaviour Management or Team Teach techniques as directed by the care and support plan.
• To provide a witness statement for legal proceedings where necessary.
• To maintain up to date recording systems as required to document your work.
• To work a rolling rota of days or nights. Night staff will expect to workdays on occasions for cover, training or supervision. Day staff will be asked to cover night shifts on occasions for cover or training.
• To undertake any other duties commensurate with the level and expectation of the post, including when required working in another Team and/ or location.

Quality Assurance

• To report all complaints and compliments to the Management Team.
• Advocate for and with service users, families, and others.
• To facilitate and take part in regular service user meetings.
• Maintain appropriate records in accordance with Council or Service requirements and the provision of data where relevant.

General Responsibilities

• To actively promote the Welsh language and service user language preferences as required by the Welsh language standards and 'More than Words' framework.
• To promote equality of opportunity in the delivery of services.
• To work as a team and recognise your role and responsibilities within it.
• To Maintain confidentiality of information regarding service users, visitors, and staff.
• To ensure that all required H&S and supervision records are completed in accordance with relevant policies and systems.
• To promote and respect service user’s rights to privacy, dignity, and choice.
• To accompany the service users in maintaining community connections.
• Develop effective partnership working with internal and external colleagues and other agencies.
• Adhere to relevant statutory legislation and guidance, internal policies, and procedures in relation to professional and administrative matters.
• To have knowledge and awareness of the relevant National and Local Strategies including the Through Age and Wellbeing Integrated Strategy.
• To attend team meetings, supervision sessions and training courses when appropriate and as directed by the Line Manager, for personal and professional development.

Team Ceredigion Information Pack

Should you require any further information about this role please contact: Matthew Parry via email:

Note: We reserve the right to amend the application closing date.

We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.

What we offer

• Work-life balance
• Lifestyle savings scheme
• Generous employer pension scheme
• Cycle to work scheme
• Learning and development

Where you'll work

Porth Gofal – Targeted Intervention Services

We are at the core of Ceredigion's through-age social care provision and we focus on ensuring that each individual receives the intervention that is best placed to meet their needs or, where necessary, guide them to early help or specialist services. Our functions include:

Integrated Triage and Assessment Services

• Intake and Integrated Operations Team
• Integrated Assessment Team
• Emergency Duty Team

Targeted and Short-term Services

• Direct Payments Support Service
• Centre for Independent Living (CILC) Logistics and Operations Team
• Targeted & Enablement Integrated Care
• Technology Enabled Care & Sensory Services
• Occupational Therapy

Direct Services

• Day Care Services Team
• Residential Care Teams