Family Hub Operations & Admin Coordinator

Guardian Jobs; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Royal Borough of Kensington and Chelsea is seeking a Family Hub Business Support Officer to provide administrative and operational support across the Family Hub and Early Help services. Based in the Borough, you will welcome families and professionals, manage room bookings, handle data, and help coordinate IT needs and meetings to keep the Hub welcoming and well-organised.

If you are organised, customer-focused and enjoy teamwork, you can contribute to delivering high-quality support that

Qualifications

• Strong organisational skills and the ability to prioritise tasks effectively in a busy environment while maintaining attention to detail.
• Experience maintaining databases and managing records is essential.
• Understanding of handling confidential information in line with GDPR requirements.
• Friendly and professional communicator who is comfortable interacting with families, colleagues and partner organisations.
• Proactive, flexible and enjoys working as part of a team.
• Background in children's services, the NHS or the voluntary sector would be beneficial.

Responsibilities

• Provide essential administrative support to managers and practitioners within the Family Hub and Early Help services.
• Welcome families and professionals into the Hub, acting as a professional first point of contact and ensuring visitors feel supported and comfortable.
• Coordinate the day-to-day organisation of the Hub, including managing room bookings, maintaining service information and helping ensure the space remains organised, accessible and welcoming.
• Support the service through accurate data management, processing referrals, maintaining databases and ensuring records are up to date to support service monitoring, reporting and Ofsted requirements.
• Assist with the operational running of the Hub, helping coordinate IT needs, liaising with contractors for building maintenance and supporting the organisation of meetings and events.
• Resolve administrative issues quickly and keep systems running efficiently to ensure the service remains responsive to families' needs across the borough.

Job description

The Royal Borough of Kensington and Chelsea is seeking a Family Hub Business Support Officer to provide administrative and operational support across the Family Hub and Early Help services. Based in the Borough, you will welcome families and professionals, manage room bookings, handle data, and help coordinate IT needs and meetings to keep the Hub welcoming and well-organised.

If you are organised, customer-focused and enjoy teamwork, you can contribute to delivering high-quality support that