FAMILY HELP TEAM LEADER

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cardiff Council is seeking two Grade 7 Family Help Team Leaders to provide early intervention and support to families. The role involves managing a team of Family Help Advisors, ensuring effective service delivery, and collaborating with various stakeholders to enhance family wellbeing. Ideal candidates should have experience in staff management and a passion for improving children's lives.

Benefits

Supportive working environment

Extensive training programme

Hybrid working opportunities

Qualifications

• Proven experience in managing staff and working within a team environment.
• Comprehensive understanding of the complex needs of children, young people and their families.

Responsibilities

• Lead, develop and support a team of Family Help Advisors.
• Deliver bespoke early intervention and prevention support to families.

Skills

Enthusiasm

Resilience

Leadership

Communication

Tools

Microsoft Office

Case Management Systems

Job description

Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Children’s Services in Cardiff Council. Accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for children, young people, families and professionals across the city.

The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.

About the job

We are seeking to appoint 2 Grade 7 Family Help Team Leaders who will lead, develop and support a team of Family Help Advisors to deliver bespoke early intervention and prevention support to families referred to the team. The postholder will liaise and communicate with a range of service users, including families and professionals, and will also work alongside the Service Manager to support the continued development and quality of service delivery.

We will offer you:

• A friendly and supportive working environment.
• Regular support and supervision to support you in your work.
• A wide and extensive training programme with opportunities to train in specific areas.
• Systems and technology which enable and promote hybrid working.
• An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.

What We Are Looking For From You

We are looking for people with:

• Enthusiasm, motivation and positivity.
• Resilience and the ability to respond positively under pressure.
• A passion for making a difference to the lives of families across the city.
• Proven experience in managing staff and working within a team environment.
• An ability to lead by example, demonstrating fairness and integrity.
• An ability to enhance personal and staff performance by providing constructive feedback and offering creative development opportunities.
• Proven experience of building effective working relationships with a diversity of individuals and groups.
• A comprehensive understanding of the complex needs of children, young people and their families.
• A comprehensive working knowledge of the Microsoft Office package and of case management systems.

The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.

Additional information

For further information or an informal conversation about this post, please contact Sarah Manley, Family Gateway and Early Help Manager on 07790 939549.

This post is temporary until 31/03/2026.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

These vacancies are suitable for post share.

These posts are subject to an Enhanced Disclosure and Barring Service check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Social Services - Childrens

Working Pattern/Contract Type Full Time Temporary