Family Engagement Worker (16 hrs)

PRISON ADVICE AND CARE TRUST; Stoke Heath; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Free advice, information & counselling

Contributory pension

Eye care scheme

Cycle to work scheme

Generous holiday entitlement

Training events & induction

Job summary

Prison Advice and Care Trust (PACT) seeks a Family Engagement Worker at HMP Stoke Heath to support prisoners and their families with casework, guidance and visits. You will advocate for families, develop referral pathways and work within a multi-agency environment to promote human rights and wellbeing.

The role emphasizes professional integrity, resilience and capacity to manage multiple tasks in a high-stress setting, with a strong commitment to rights and wellbeing.

Qualifications

• Experience working with families in challenging multi-agency environments.
• Ability to advocate for families affected by imprisonment and ensure their needs are considered.

Responsibilities

• Provide family casework support to prisoners and families.
• Offer advice, guidance and emotional support to families.
• Facilitate prison visits and deliver family induction sessions.

Skills

Casework

Advocacy

Multi-agency collaboration

Emotional support

Job description

As Family Engagement Worker at HMP Stoke Heath, you will work as one of the Pact Family team, providing family casework support to prisoners, as well as support to the families of prisoners through advice and guidance, facilitating prison visits, and delivering family induction sessions.

About You:

To be successful in this role you will have demonstrable experience and understanding of working with families in a challenging multi-agency environment, ideally involving prisoners and/or their families. You will have the ability to advocate for families dealing with imprisonment, promoting their human rights and ensuring their needs are considered, and views are heard at all levels. You will have the ability to develop referral pathways for families, prisoners and other professionals to access the service. You may have experience of the following: Casework, Key Working, providing advice, guidance and emotional support to male service users.

You will act as a role model for volunteers and an ambassador for PACT, conducting yourself professionally at all time, with high standards of personal integrity and accountability. You need to be solutions-focused, adaptable, flexible, emotionally resilient and capable of managing multiple tasks in high stress environments.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity. Please contact us via [e-mail], if you require any support in engaging in our recruitment process.

Hours

16 hours per week, including occasional evening/weekend working

• Generous Holiday allowance
• Season Ticket loan
• Cycle to work scheme
• Charity worker discounts
• Enhanced maternity package
• Wellness, inclusion, and diversity groups
• Blue light card

03-12-2026