Family Adviser: Frontline Family Support Specialist

London Borough of Merton; Wimbledon; On-site; GBP 26,000 - 38,000; Full time

Job summary

London Borough of Merton is hiring a Family Advisor for the Children and Families Hub. The role involves being the first point of contact for partner agencies by telephone, maintaining an up-to-date database of contacts, and guiding families to the correct early help and support services.

You will work within a recently established staffing structure with supervisory support from experienced managers. Applications from diverse professionals are encouraged.

Responsibilities

• Be the first point of contact when partner agencies contact us by telephone.
• Support in ensuring our database is up to date by uploading new contacts onto our database.
• Make contact with families who present as requiring an early help response and help them access appropriate support.
• Work to strict deadlines, responding to referrals according to assessed urgency; cases may be transferred to the Assessment and Intervention Team.

Job description

London Borough of Merton is hiring a Family Advisor for the Children and Families Hub. The role involves being the first point of contact for partner agencies by telephone, maintaining an up-to-date database of contacts, and guiding families to the correct early help and support services.

You will work within a recently established staffing structure with supervisory support from experienced managers. Applications from diverse professionals are encouraged.