Family Activities Supervisor

TN United Kingdom; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading leisure company is seeking a Family Activities Supervisor in Bury St Edmunds. The role involves leading children's activities, ensuring safety, and enhancing member experiences through enthusiastic engagement. Ideal candidates will have qualifications in teaching or childcare and strong leadership skills.

Qualifications

• Essential qualification in teaching, childcare, or sports coaching.
• Experience managing and leading a team.
• Ability to manage children with energy and enthusiasm.

Responsibilities

• Leading the delivery of children's activities with structure and enthusiasm.
• Managing a team and ensuring compliance with safety standards.
• Engaging with members to enhance their experience.

Skills

Leadership

Customer Service

Collaboration

Child Management

Education

Qualification in teaching, childcare, or sports coaching

Job description

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Family Activities Supervisor, Bury St Edmunds

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Client:

David Lloyd Leisure

Location:

Bury St Edmunds, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53b058a91521

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

What’s the purpose of the job?

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and providing members with an excellent experience every day.

What will I be doing?

• Leading member-focused service and engagement at all times.
• Leading the team to deliver children’s activities with structure and enthusiasm, encouraging maximum participation.
• Delivering the children’s programme including: Core Club Programme, Holiday Active Programmes, and children’s parties.
• Ensuring services meet all requirements of the Children’s Safety Guide at all times.
• Maintaining a safe and healthy environment, prioritizing children’s needs.
• Maximizing member experience, participation, and value through coaching, quality sessions, communication, and facilities.
• Engaging with members to improve their experience and seeking feedback via surveys, comment cards, and forums.
• Resolving member queries or complaints effectively.
• Recruiting, training, managing, and reviewing team members to develop a high-performance team.
• Sharing knowledge and participating in team development.

How will I be measured?

• Service quality and member engagement levels.
• Compliance with Health and Safety and Children’s Safety standards.
• Responsiveness to incidents, issues, or complaints.
• Feedback from members, team members, and mystery shoppers.
• Performance against company values and operating standards.
• Compliance with legislative and audit requirements.
• Revenue targets for Holiday Active and Parties programs.
• Member participation rates, especially among families with children.
• Cost management and achieving budget margins.
• Provision of welcome sessions and engagement activities for new child members.
• Contribution to club member growth, particularly families.
• Regular visits from regional or support staff.

What qualifications, skills and experience do I need?

• Qualification in teaching, childcare, or sports coaching (Essential).
• Experience managing and leading a team (Essential).
• Experience in financial planning and management.
• Inspirational leadership skills.
• Ability to confidently manage children with energy and enthusiasm (Essential).
• Excellent customer service skills.
• Strong listening and collaboration skills.
• Team-oriented approach.

Who do I report to? Activities Manager

What’s the purpose of the job?

Leading the safe, enthusiastic, and healthy delivery of our children’s activity programme, ensuring members have an excellent experience every day.

What will I be doing?

• Leading service and engagement with members.
• Delivering children’s activities with enthusiasm and structure, encouraging participation.
• Managing programmes including: Core Club, Holiday Active, and parties.
• Ensuring compliance with safety and brand standards.
• Maintaining a safe environment prioritizing children’s needs.
• Enhancing member experience and participation.
• Engaging with members for feedback and improvement.
• Resolving queries and complaints.
• Recruiting and developing team members.
• Sharing expertise within the team.

How will I be measured?

• Service quality and engagement metrics.
• Health and Safety and Children’s Safety compliance.
• Responsiveness and incident management.
• Feedback and performance against values and standards.
• Achievement of revenue, participation, and budget targets.
• Member growth, especially among families.
• Regular support visits.

What qualifications, skills and experience do I need?

• Qualification in relevant discipline (Essential).
• Experience managing a team (Essential).
• Financial management experience.
• Leadership and customer service skills.
• Ability to lead children confidently (Essential).
• Collaborative and team player skills.

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.