Faculty Education Services Manager - 1062-26

Lancaster University; Lancashire; On-site; GBP 49,000 - 57,000; Full time

Job summary

Lancaster University invites applications for a full-time Faculty Education Services Manager based at Bailrigg, Lancaster. The role is fixed-term until July 2027, and you will lead a professional services team to support six Academic Departments in delivering high-quality education services and an excellent student experience.

The role requires strong leadership, relationship-building, and a collaborative approach across the University, with a focus on operational delivery, staff development and

Qualifications

• Experience leading professional services teams in higher education.
• Ability to oversee Student and Education Services and deliver high-quality education services.

Responsibilities

• Directly manage a team of professional colleagues.
• Provide leadership for teams across six Academic Departments to deliver high-quality education services and student experience.
• Collaborate with academic leadership and professional services colleagues across the University.
• Lead change and improvement initiatives to enhance service quality and impact.

Skills

Leadership

Higher Education

Change Management

Job description

Faculty Education Services Manager

LUMS - Faculty Office

Location: Bailrigg, Lancaster, UK

Salary: £48,822 to £56,535 (Full-Time/Fixed-Term)

Closing Date: Sunday 11 October 2026

Interview Date: To be confirmed

Reference: 1062-26

Based in the Management School, we are seeking to recruit a full-time Faculty Education Services Manager, fixed-term until July 2027. The School currently has around 4000 students in our community, and you will be part of a collaborative professional services team that puts student and staff experience at the heart of our operations.

You will directly manage a team of professional colleagues and also provide leadership and support for teams across our six Academic Departments to deliver high-quality education services and student experience. To do this, you will work with members of our academic leadership team and professional services colleagues across the University, liaising closely with Student and Education Services and the other Faculties.

This role is ideally suited to an experienced professional services manager who understands the higher education environment and can demonstrate significant impact in improving services, leading teams and delivering positive change. You will bring strong leadership, influencing and relationship‑building skills, alongside the creativity, resilience and collaborative approach needed to work effectively across a complex faculty and University environment.

You will be an inclusive and supportive leader who can develop people, build capability and lead teams through periods of change with a clear and positive vision. You will be confident working strategically while maintaining a strong focus on operational delivery, student experience and service quality.

People are at the heart of our School; we are proud to work in a rich and diverse community and welcome applications from candidates from a variety of backgrounds.

To find out more about Lancaster University Management School, please visit our website Management School | Lancaster University. For an informal discussion please contact Sue Atherton ([e-mail]), Head of Faculty Operations.

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Further Details

Job Description

Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.