Factory Customer Service & Planning Coordinator

HL Display UK - The better shopping experience; Harlow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Development opportunities

Supportive team environment

Exposure to international business

Job summary

HL Display UK in Harlow seeks a proactive Factory Customer Service Coordinator to join the Supply Chain team. You will act as the main contact between the factory and customers, ensuring effective order management, clear communication and timely delivery of orders.

Working with Production Planning and Item Preparation, you will coordinate requirements, monitor progress and support planning to maintain smooth order flow through the factory.

Qualifications

• Experience in customer service or order management within manufacturing.
• Strong communication and interpersonal skills.
• Good data analysis and IT literacy, including Excel.

Responsibilities

• Act as the main point of contact for Harlow factory customers and protect relationships.
• Manage orders from receipt to despatch with accurate delivery commitments.
• Coordinate with Item Preparation and Production Planning to confirm despatch dates.
• Conduct regular customer reviews to align priorities and resolve escalations.
• Monitor OTIF delivery and resolve potential delays with production teams.

Skills

Customer service

Order management

Multi-tasking

Tools

Jeeves ERP

Microsoft Excel

Job description

HL Display UK in Harlow seeks a proactive Factory Customer Service Coordinator to join the Supply Chain team. You will act as the main contact between the factory and customers, ensuring effective order management, clear communication and timely delivery of orders.

Working with Production Planning and Item Preparation, you will coordinate requirements, monitor progress and support planning to maintain smooth order flow through the factory.