Factoring Officer

Allscreens Nationwide Ltd; Dundee, Perth; Hybrid; AUD 74,000 - 87,000; Full time

Benefits offered by this job

36 days annual leave, increasing with

Promotion of work-life balance andflex

Car allowance

Sector leading pension scheme, matched

Salary sacrifice schemes for pension,电

FREE healthcare cash plan membership

Paid Volunteering Day

Wellbeing services

Job summary

Caledonia Housing Association is seeking a Factoring Officer to join our hybrid team, delivering efficient homeowner factoring services, managing accounts, and driving digital improvements.

Reporting to the Asset Manager, you will ensure regulatory compliance, monitor expenditures, and support our mission to provide quality affordable housing across Scotland.

This fixed-term role requires a full UK driving licence, strong customer service, and collaboration with contractors and stakeholders.

Qualifications

• Experience of estate management, factoring, housing maintenance management, surveying or letting agency.
• Budgetary control and performance management experience.
• Proven track record of delivering excellent customer service.
• Strong communication and interpersonal skills with stakeholders.
• Legal knowledge of landlord obligations and property owners.
• Understanding of housing, reactive maintenance and factoring services and the regulatory framework.

Responsibilities

• Deliver an efficient, customer-focused factoring service to homeowners and mixed-tenure developments.
• Manage homeowner accounts, service charges, billing and debt recovery.
• Monitor contractors to ensure services are delivered to agreed standards and value for money.
• Ensure compliance with all relevant current legislation, service standards and best practice.
• Monitor and control delegated expenditure in line with budget provision.
• Undertake estate inspections and address maintenance and service issues.
• Build effective relationships with customers and stakeholders, resolving enquiries and complaints professionally.
• Drive continuous improvement and modernisation of factoring services through digital innovation, data-driven decision making and process optimisation.
• Contribute to the Group's wider digital and data transformation agenda, enhancing customer experience and operational performance.

Skills

Estate management

Budget control

Customer service

Communication skills

Landlord obligations

Housing and factoring services

HNC or equivalent (advantageous)

Education

HNC or equivalent in relevant discipline

Job description

Job Description

Job Title: Factoring OfficerLocation: Hybrid Working (offices based in Dundee & Perth )Contract: Fixed Term Contract (2 years)Hours: 35 hours per week (Mon-Fri)Salary: £39,190 - £46,009 per annum + Car AllowanceClosing Date: Midnight on Wednesday 26th AugustAn opportunity to make a positive impact on peoples' lives and community. Awarded Housing Association of the Year 2025 & 2026, Caledonia Housing Association is one of Scotland's leading social housing providers and is recognised by Best Companies as one of the top UK housing associations to work for. Our vision is to provide "homes and communities that make lives better". We are committed to providing high-quality affordable housing, building new homes and transforming customer services. Caledonia Housing Group provide services to over 5,300 homes and in excess of 2,000 private owners across 8 local authority areas.

About the role

Reporting to the Asset Manager, the Factoring Officer will play a key role in shaping the future of our factoring service, ensuring compliance with all regulatory requirements while driving digital and data improvements. Through a customer-focused approach, you will identify opportunities to modernise processes, improve performance, enhance service delivery and provide demonstrable value for money for customers and the Group. Within this role there will be the requirement to travel across our areas of operation on occasion. A full UK driving licence and access to own vehicle is essential.

Key responsibilities

• Deliver an efficient, customer-focused factoring service to homeowners and mixed-tenure developments.
• Manage homeowner accounts, service charges, billing and debt recovery.
• Monitor contractors to ensure services are delivered to agreed standards and provide value for money.
• Ensure compliance with all relevant current legislation, service standards and best practice.
• Monitor and control delegated expenditure in line with budget provision.
• Undertake estate inspections and proactively address maintenance and service issues.
• Build effective relationships with customers and stakeholders, resolving enquiries and complaints professionally.
• Drive continuous improvement and modernisation of factoring services through digital innovation, data-driven decision making and process optimisation.
• Contribute to the Group's wider digital and data transformation agenda, enhancing customer experience and operational performance.

What you will bring

• Experience of estate management, factoring, housing maintenance/ management, surveying or letting agency.
• Demonstrable responsibility for budgetary control and performance management.
• A proven track record of delivering excellent customer service and achieving positive outcomes for customers.
• Strong communication and interpersonal skills, with the ability to build effective relationships and engage confidently with homeowners, residents, representative bodies, contractors and other stakeholders
• Legal knowledge of the obligation and requirements of landlords and property owners
• A strong understanding of housing, reactive maintenance and factoring services and the legislative and regulatory framework and associated requirements.
• HNC. or equivalent in a relevant professional discipline would be advantageous

A place where everyone can thrive

The Factoring Officer is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, and at our Caledonia Group Offices (based in Dundee or Perth) for a minimum of two days per week.

• 36 days annual leave, increasing with service
• Promotion of work-life balance and flexi-time system
• Car allowance
• Sector leading pension scheme, matched up to 12% by us
• Salary sacrifice schemes for pension, electric vehicle leasing & cycle to work
• FREE membership of a healthcare cash plan, including cover for dependents
• Paid Volunteering Day
• Wellbeing services offering support and confidential advice when you need it most

Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

A registered charity no: SC013988.

The Group actively encourages the recruitment of staff with disabilities and will make reasonable adjustments at all stages of the recruitment process as required.