Facilities & Workplace Experience Manager

TrinityBridge Limited; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Flexible working options

Inclusive benefits

Wellbeing programs

Job summary

TrinityBridge Limited is seeking an office-based Facilities Manager to own the facilities function for our London office and ensure a safe, well-presented environment in line with Health & Safety requirements.

You will manage day-to-day contracts (cleaning, maintenance, waste), supervise the front of house and reception, oversee security systems and GDPR/compliance checks, and coordinate internal moves or refurbishments as needed. A proactive approach and strong service mindset are essential.”

Qualifications

• Ability to multitask and demonstrate a flexible approach to manage multiple requests.
• Ability to provide a high-level customer service experience.
• Willing to receive training relevant to the role (i.e. Fire Warden, First Aid, DSE Assessment).
• IOSH Managing Safely – desirable
• Competent IT skills in Word, Excel, Outlook and Office Suites
• Good communication skills both written and oral
• Good time management and diary management skills
• Knowledge of CCTV and access control systems (desirable)

Responsibilities

• Be responsible for the day-to-day proactive management of facilities contracts, such as cleaning, maintenance, waste management etc.
• Checking that service level agreements have been met and any work is carried out or supplies provided are as specified and to the agreed standard
• Dealing with contractors and suppliers on site, signing off day work sheets or delivery notes and keeping records
• Respond to all related Facilities and Health & Safety issues on the helpdesk
• Dealing with directly, delegating to a team member where applicable, forwarding to the outsourced service providers as necessary or escalating to your line manager if unable to resolve issues
• Ensure that the office is always presented in a professional and tidy state
• Carry out routine GDPR and Security checks on site to ensure compliance
• Be responsible for coordinating projects, including internal moves, facilities meetings and refurbishments
• Providing clear and professional written and verbal communication to internal and external clients
• Provide ad hoc general administrative support to the function when required
• Manage and lead the Front of House and Reception team, ensuring high standards of service, professionalism and presentation at all times
• Manage and administer office security systems and access control platforms
• Support the management of CCTV, visitor management systems and office security procedures

Skills

Multitasking

Customer service

Training

IOSH training

IT skills

Communication

Time management

Diary management

CCTV knowledge

Job description

TrinityBridge Limited is seeking an office-based Facilities Manager to own the facilities function for our London office and ensure a safe, well-presented environment in line with Health & Safety requirements.

You will manage day-to-day contracts (cleaning, maintenance, waste), supervise the front of house and reception, oversee security systems and GDPR/compliance checks, and coordinate internal moves or refurbishments as needed. A proactive approach and strong service mindset are essential.”