Facilities Team Member – Fast-Paced, Customer-Focused Role

Hollywood Bowl Group; Oxford; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Pension plan

Apprenticeships and in-house training

Holiday entitlement with length of ser

Free game vouchers monthly

Discount on food and drink for you and

Team Member Support Programme (counsel

Long service awards

Barnardo’s donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group operates family-friendly bowling and entertainment centres across the UK. We are seeking a motivated Facilities Team Member to maintain our centres, liaise with customers about faults, and participate in comprehensive induction and ongoing training to support your career progression.

You'll join a dynamic team, delivering high energy service and ensuring centres run smoothly, with opportunities for progression into management roles as the business grows.

Qualifications

• Excellent customer service skills and the ability to communicate at all levels.
• Energetic, proactive, and able to work in a fast-paced environment.
• A friendly, supportive team player who can adapt to shift patterns.
• Good literacy and numeracy skills are expected.

Responsibilities

• Maintain high standards across our centres and ensure lanes are in full operation.
• Liaise with customers and team to identify and resolve faults.
• Undergo induction and ongoing training to support career development.
• Provide a positive, value-for-money experience for every visitor.

Skills

Customer service

High energy

Team player

Flexibility with shifts

Basic literacy and numeracy

Proactive problem solving

Job description

Hollywood Bowl Group operates family-friendly bowling and entertainment centres across the UK. We are seeking a motivated Facilities Team Member to maintain our centres, liaise with customers about faults, and participate in comprehensive induction and ongoing training to support your career progression.

You'll join a dynamic team, delivering high energy service and ensuring centres run smoothly, with opportunities for progression into management roles as the business grows.