Facilities Team Member — Fast-Paced, Customer-Focused

Hollywood Bowl Group Careers; Wigan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Extra 50p/hour

Apprenticeships available

Pension plan (optional)

Additional holiday

Training & development

Free game vouchers

Food discount 30%

50% off food while working

Support programme

Long service awards

Barnardo’s donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group is hiring a Facilities Team Member to keep our centres running smoothly and deliver great guest experiences. You’ll maintain lanes, address faults, and work closely with colleagues and customers.

You’ll receive thorough induction and ongoing training to support your development and career progression. The role offers a fast-paced, service-driven environment with career development and benefits including staff training programmes, discount perks, and access to healthcare

Qualifications

• Excellent customer service ability and communication at all levels.
• High energy and capacity to work in a fast-paced environment.
• Friendly, supportive team player.
• Flexible with working hours and shift patterns.
• Basic literacy and numeracy skills.
• Proactive in spotting and resolving faults and maintaining equipment.

Responsibilities

• Maintain high standards across centres and keep lanes in full operation.
• Liaise with team and customers about faults experienced at the centre.
• Engage in induction and ongoing training to enable career progression.

Skills

Customer service

Energy

Team player

Flexibility

Basic literacy

Problem solving

Job description

Hollywood Bowl Group is hiring a Facilities Team Member to keep our centres running smoothly and deliver great guest experiences. You’ll maintain lanes, address faults, and work closely with colleagues and customers.

You’ll receive thorough induction and ongoing training to support your development and career progression. The role offers a fast-paced, service-driven environment with career development and benefits including staff training programmes, discount perks, and access to healthcare