Facilities Team Member

Hollywood Bowl Group Careers; Wigan; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Extra 50p/hour

Apprenticeships available

Pension plan (optional)

Additional holiday

Training & development

Free game vouchers

Food discount 30%

50% off food while working

Support programme

Long service awards

Barnardo’s donation on induction

Healthcare cash plan

Job summary

Hollywood Bowl Group is hiring a Facilities Team Member to keep our centres running smoothly and deliver great guest experiences. You’ll maintain lanes, address faults, and work closely with colleagues and customers.

You’ll receive thorough induction and ongoing training to support your development and career progression. The role offers a fast-paced, service-driven environment with career development and benefits including staff training programmes, discount perks, and access to healthcare

Qualifications

• Excellent customer service ability and communication at all levels.
• High energy and capacity to work in a fast-paced environment.
• Friendly, supportive team player.
• Flexible with working hours and shift patterns.
• Basic literacy and numeracy skills.
• Proactive in spotting and resolving faults and maintaining equipment.

Responsibilities

• Maintain high standards across centres and keep lanes in full operation.
• Liaise with team and customers about faults experienced at the centre.
• Engage in induction and ongoing training to enable career progression.

Skills

Customer service

Energy

Team player

Flexibility

Basic literacy

Problem solving

Job description

Are you a dab-hand in DIY and general maintenance?

Are you looking for a fun and fast paced environment to work in, with great benefits?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Facilities Team Member, in return you'll get:

• The opportunity to earn an extra 50p per hour, paid to you every month
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
  
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• Financial long service awards
• A £15 donation to Barnardo’s when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
  
• Opportunity to join our healthcare cash plan

The What...

We need a highly motivated, Facilities Team Member who can work alongside our centre team. You'll need to maintain high standards of our centres and ensure our lanes are in full operation. You’ll also be liaising with both the team and the customers about any faults they experience while at the centre.

Within our fast-paced, dynamic world, you will be trained on everything you need to know. You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities should you wish to take the next step into management.

Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.

To be a successful Facilities Team Member, we’ll want to see:

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills
• Being on the ball when it comes to spotting and resolving a problem
• A proactive approach, maintaining our equipment and centre to the highest standards

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.