Facilities Team Leader

One Manchester; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Facilities Team Leader, where you will lead a dedicated team to ensure the delivery of high-quality facilities services across numerous properties. This role is pivotal in maintaining safety and cleanliness while fostering a culture of excellence and customer satisfaction. With a commitment to equality, diversity, and inclusion, this innovative firm is dedicated to making a positive impact in the community. If you are a proactive leader with a passion for service delivery and community well-being, this is the opportunity for you to shine and make a real difference in Manchester.

Benefits

Flexible working hours

Supportive work environment

Opportunities for professional development

Qualifications

• Proven track record in managing property maintenance services.
• Experience in a customer-focused environment with high service standards.

Responsibilities

• Lead day-to-day operations of Caretakers and Facilities Coordinators.
• Ensure security, safety, and environmental cleanliness in properties.

Skills

Leadership

Customer Service

Health and Safety Compliance

Communication Skills

Project Management

Education

IOSH Managing Safely Certificate

Water Jetting Approved Health and Safety Awareness

BICS Qualification

Tools

Performance Data Analysis

Job description

We have an exciting position available for a Facilities Team Leader to join our Facilities and Environmental Team.

As a Facilities Team Leader, you will report to the Facilities and Environmental Manager. The role will entail leading the day-to-day operations of a team of Caretakers and Facilities Coordinators to deliver effective and efficient services and associated works across the full range of Facilities on all One Manchester’s owned and managed properties. You will support the development of a robust monitoring regime to ensure that service delivery standards are achieved and maintained. You will manage your team in contributing to the security, safety, environmental cleanliness, and well-being of customers in their homes and neighbourhoods. You will embed a culture that is high performing, ensuring quality and a focus on delivering excellent services on time and in accordance with published customer service standards.

What we require?

1. A Full UK Driving Licence.
2. Holds the IOSH Managing Safely Certificate (or equivalent).
3. Proven track record of successful partnership working with both internal and external stakeholders.
4. Experience of managing and leading property maintenance services.
5. Operational experience including people, contractors, and projects.
6. Experience of working in a customer-focused environment, with a proven ability to deliver a high standard of customer service and care.
7. Experience of carrying out or supporting teams using safe systems of work and compliance with health and safety risk assessments.
8. Previous experience in a similar leadership role.
9. Working knowledge of legislation relating to H&S and Fire Safety in buildings.
10. Excellent communication skills – written and verbal.
11. The ability to follow procedures and provide performance data of operations.
12. Water Jetting Approved Health and Safety Awareness qualification.
13. BICS (British Institute of Cleaning Science) qualification.

Why take up the challenge with One Manchester? This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we’d love to hear from you!

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience underrepresentation.

One Manchester strives for equality, diversity, and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part-time hours, please give us a call, and we can let you know if this can be considered for a particular role.

The Company

We own and manage over 12,000 homes in central, south, and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities; it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

The Benefits

Not only do we offer fulfilling jobs where you can see the difference our work makes in our communities, but we also offer great rewards.