Facilities & Support Services Team Lead (Hybrid)

Ecotricity; Stroud; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare plan

Life assurance

Generous pension contribution

Company discounts

Cycle to work scheme

Onsite parking

Job summary

A leading utility company in Stroud is seeking a Support Services Team Leader to deliver high-quality service support. This role involves managing cleaning crews, ensuring health and safety compliance, and allocating work within the team. The ideal candidate will have leadership experience, a commitment to customer service, and a strong understanding of health and safety regulations. Benefits include a healthcare plan and hybrid working options.

Qualifications

• Experience in leading a successful service team.
• Commitment to providing excellent customer service.
• Ability to multi-task and respond to changing requirements.

Responsibilities

• Manage day-to-day cleaning crews and reception operations.
• Ensure compliance with health and safety policies.
• Allocate work to the team and monitor service quality.

Skills

Customer service

Team leadership

Health and Safety knowledge

Jira Service Desk management

Flexibility

Education

IOSH certification (or equivalent)

Tools

MS Office Suite

Jira

SharePoint

Job description

A leading utility company in Stroud is seeking a Support Services Team Leader to deliver high-quality service support. This role involves managing cleaning crews, ensuring health and safety compliance, and allocating work within the team. The ideal candidate will have leadership experience, a commitment to customer service, and a strong understanding of health and safety regulations. Benefits include a healthcare plan and hybrid working options.