Facilities Support Assistant

University of Oxford; Oxford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

38 days annual leave

Maternity/paternity leave scheme

Hybrid and flexible working

Cycle loan scheme

Season ticket loans

Vibrant staff community

Job summary

University of Oxford is seeking a Facilities Support Assistant to help keep our buildings safe, clean and welcoming for students, staff and visitors. Based at Radcliffe Observatory Quarter in Oxford, you’ll support teaching spaces, events and everyday operations, with a focus on safety, presentation and outstanding service.

You will join Estates Services, working in a hands-on role with training provided on relevant systems and procedures.

Qualifications

• Excellent customer service skills and the ability to communicate courteously with a wide range of people.
• Basic IT skills, including using email and searching for information online.
• Willingness to learn building-related IT systems and undertake relevant training.
• Professional and helpful approach when dealing with visitors, colleagues and contractors.
• Good timekeeping and reliability in day-to-day responsibilities.

Responsibilities

• Provide practical building support and carry out routine checks to maintain high standards.
• Support teaching spaces, meeting rooms and events and respond to building users' needs.
• Identify maintenance or facilities issues before they affect operations.
• Work as part of Facilities Management to ensure safe, clean and welcoming environments.

Skills

Customer service

Basic IT skills

Communication

Timekeeping

Job description

UK date and time: 11-November-2026 19:55

Join our Facilities Team as a Facilities Support Assistant!

We are looking for aFacilities Support Assistantat theUniversity of Oxfordto join our Facilities Management (FM) Team. You will play a key part in ensuring that our buildings are safe, clean, and welcoming for everyone who studies, teaches, and works here.

Location:Radcliffe Observatory Quarter (ROQ), Oxford

Contract:Full-time (36.5 hours), Fixed-term (12 months)

About Us

Spanning the historic streets of the “city of dreaming spires”, the University of Oxford has been ranked the world's leading university for eleven consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence. Here, you’ll contribute to an organisation which delivers ground-breaking research that tackles global challenges - from advancing sustainability to pioneering healthcare solutions - and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Estates Services looks after the buildings, spaces and infrastructure that make the University’s teaching, research and wider activities possible. Supporting an estate of approximately 450 buildings, the department helps create safe, well-maintained and welcoming environments for students, staff and visitors. From historic venues to modern teaching and research facilities, its work brings together practical expertise, customer service and a commitment to preserving and improving the places that support University life.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

As a Facilities Support Assistant, you will help ensure that University buildings are safe, clean, welcoming and ready for the activities taking place within them. From preparing teaching spaces and meeting rooms to supporting events and responding to building users' needs, your work will have a visible impact on the daily experience of staff, students and visitors.

Working as part of the Facilities Management team, you will provide practical building support, carry out routine checks and help maintain high standards of presentation, safety and customer service. You will interact with a wide range of people, support the smooth running of teaching and events, and help identify maintenance or facilities issues before they affect building users.

Based at the Radcliffe Observatory Quarter, this is a varied, hands-on role where you can take pride in seeing the results of your work. You will receive training in relevant building systems, equipment and safety procedures, developing practical facilities management skills while contributing to the effective operation of the University's estate. Working hours will normally fall between 8am and 6pm, with some flexibility to provide cover at other University buildings to meet operational needs.

About You

We welcome applications from candidates who can demonstrate:

• Excellent customer service skills and the ability to communicate courteously and calmly with a wide range of people.
• Basic IT skills, including using email and searching for information online.
• A willingness and ability to learn building-related IT systems and undertake relevant training.
• A professional, helpful approach when dealing with visitors, colleagues and contractors.
• Good timekeeping and reliability in carrying out day-to-day responsibilities.

Sponsorship and Right To Work

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.