Facilities Service Delivery Manager

W Talent; Milton Keynes; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Competitive benefits

Job summary

W Talent Property & Real Estate are exclusively partnered with a national retailer to hire a Service Delivery Manager. This field-based role covers reactive and planned maintenance across a national portfolio, with leadership to the outsourced provider and collaboration with internal stakeholders to keep sites safe and compliant.

You will drive maintenance performance, manage budgets, and oversee OPEX/CAPEX while traveling to sites across the UK.

Qualifications

• Experience managing reactive & planned maintenance across a high-volume portfolio.
• Experience with external contractors, KPIs and SLAs.
• Knowledge of compliance, health & safety requirements.
• Full UK driving license and willingness to travel.

Responsibilities

• Lead planned and reactive maintenance across the national portfolio through the outsourced service provider.
• Ensure performance across maintenance and compliance in line with SLAs.
• Plan and manage minor works projects from scoping to completion.
• Proactively manage the outsourced facilities and maintenance provider, including weekly office visits.
• Build strong relationships with internal stakeholders including support functions, branch partners and operational leaders.
• OPEX and CAPEX tracking, forecasting, reporting and analysis.
• Identify opportunities for continuous improvement (process improvements, cost efficiencies, service enhancements etc.).
• Use data and insights to improve service delivery and reduce recurring issues.
• Ensure compliance with relevant health, safety, property and statutory maintenance requirements.

Skills

Stakeholder engagement

Budget management

Contractor management

Health & safety knowledge

Driving license

Job description

W Talent Property & Real Estate are pleased to be exclusively partnered with a national retailer with 300+ sites. They are hiring a Service Delivery Manager to join their property team to take responsibility for maintenance delivery through their national service provider. This is a field-based role (typically 1-2 days on site per week)

About the Role

Our client are seeking an experienced facilities leader to own reactive and planned maintenance delivery across their national portfolio. You will be responsible for managing maintenance activities, ensuring services are delivered efficiently and compliantly.

The role provides leadership to their outsourced maintenance provider, supporting internal stakeholders and partners to keep sites safe, compliant and operationally efficient.

Key Responsibilities

• Lead the delivery of planned and reactive maintenance across the national portfolio through partnership with the outsourced service provider.
• Ensure performanceacross both maintenance and compliance in line with SLAs.
• Plan and manage minor works projects from scoping to completion.
• Proactively manage the outsourced facilities and maintenance provider, including weekly office visits to ensure ongoing service delivery.
• Build strong relationships with internal stakeholders including support functions, branch partners and operational leaders.
• OPEX and CAPEX tracking, forecasting, reporting and analysis.
• Identifying opportunities for continuous improvement (process improvements, cost efficiencies, service enhancements etc.).
• Use of data and insights to improve service delivery and reduce recurring issues.
• Ensure compliance with relevant health, safety, property and statutory maintenance requirements.

About You

• Proven experience in managing reactive & planned maintenance delivery across a high-volume portfolio.
• Relevant facilities and property experience across high-volume retail, high-street, or other comparable sectors.
• Experience managing external contractors, suppliers, KPIs and SLAs.
• Strong stakeholder engagement skills - building strong relationships with operational leaders and branch partners within the business, as well as support functions.
• Budget management experience including delivery of value-for-money solutions.
• Knowledge of relevant compliance, health & safety requirements.
• Full UK driving license and willingness to travel to sites around the UK as required.

What they Offer

• c£55,000 salary (please contact to discuss)
• £5,000 car allowance
• Hybrid working (typically 1-2 days on site per week)
• Competitive wider company benefits