Facilities Scheduler & Client Liaison - Fast-Paced Role

Reed; Tendring; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Standby/Call-Out Allowance (TBC)

Full-time permanent position

Job summary

Reed in Barkingside, Essex is seeking a Labour Controller to join our facilities maintenance team. Based in the office, you will coordinate planned and reactive maintenance works, ensuring engineers and subcontractors are scheduled efficiently and service levels are met.

You will be the first point of contact for clients, manage maintenance requests, allocate resources, monitor progress, and maintain records.

Qualifications

• Experience as Labour Controller, Scheduler, Planner, Helpdesk Coordinator, Maintenance Coordinator, or similar.
• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience coordinating engineers, contractors, or mobile workforces.
• Ability to work to SLAs and deadlines.
• Good IT skills, including Microsoft Excel.
• Experience using CAFM or maintenance management systems.
• Strong attention to detail and problem-solving skills.
• Professional, proactive, and team-focused approach.

Responsibilities

• Act as the first point of contact for client enquiries and maintenance requests.
• Log and manage reactive maintenance tasks.
• Schedule engineers for planned and reactive works.
• Manage engineer diaries and workforce planning.
• Coordinate subcontractors and site access arrangements.
• Monitor jobs to ensure contractual response times are met.
• Liaise with the Contracts Manager on resource allocation.
• Prepare permits to work, RAMS, and related documentation.
• Maintain accurate records on internal systems and client portals.
• Provide updates to clients on job progress and completion.
• Review engineer reports and identify remedial works.
• Process timesheets, paperwork, and completion reports.
• Order materials and monitor deliveries.
• Track outstanding works and follow up on actions.
• Participate in the out-of-hours rota (currently 1 week in 6).

Skills

Organisation

Multitasking

Communication

Customer service

Scheduling

Helpdesk coordination

Tools

Microsoft Excel

CAFM systems

Job description

Reed in Barkingside, Essex is seeking a Labour Controller to join our facilities maintenance team. Based in the office, you will coordinate planned and reactive maintenance works, ensuring engineers and subcontractors are scheduled efficiently and service levels are met.

You will be the first point of contact for clients, manage maintenance requests, allocate resources, monitor progress, and maintain records.