Facilities Assistant - Frontline Campus Support

Birmingham City University; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Generous leave

Hybrid working

Career development

Wellbeing support

Staff benefits

Job summary

Birmingham City University is seeking a Facilities Assistant based at City Centre Campus to deliver frontline facilities support and customer service while contributing to building maintenance and safety. You will work closely with a Facilities Supervisor, handling a range of tasks from room layouts to light repairs and safety checks.

Ideal candidates will have strong communication, MS Office skills (Outlook/Teams/Exel), a PDA, health and safety knowledge, and a valid driving licence.

Qualifications

• Clear communication: effective email communication
• Microsoft Office proficiency with Outlook/Teams/Exel
• PDA familiarity for site checks and updates
• Health and safety knowledge and compliance
• Full driving licence essential

Responsibilities

• Respond to soft facilities service requests via the Helpdesk
• Carry out general porterage, first-line repairs, fault reporting
• Arrange room layouts and light replacements
• Manage periodic high-level facilities activities
• Ensure furniture layouts meet customer needs in teaching spaces and events
• Check equipment and address maintenance issues
• Handle frontline repairs (toilets, leaks, heating, ventilation, lighting)
• Assist with building incidents and emergencies
• Conduct weekly fire alarm tests and safety inspections
• Report repairs via the Helpdesk and provide progress updates
• Support Open Days and events, including some weekends
• Collaborate with Security and Student Union to meet customer expectations

Skills

Clear communication

Microsoft Office Proficiency

PDA Familiarity

Health and Safety Knowledge

Full Driving Licence

Tools

Outlook

Teams

Exel

Job description

Birmingham City University is seeking a Facilities Assistant based at City Centre Campus to deliver frontline facilities support and customer service while contributing to building maintenance and safety. You will work closely with a Facilities Supervisor, handling a range of tasks from room layouts to light repairs and safety checks.

Ideal candidates will have strong communication, MS Office skills (Outlook/Teams/Exel), a PDA, health and safety knowledge, and a valid driving licence.