Facilities Operator Apprentice

Global Banking School; Highgate; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading educational institution in Highgate is offering a Facilities Services Operative Level 2 Apprenticeship. This role prepares apprentices for a career in facilities services, requiring compliance with health and safety laws, collaboration with teams, and strong communication skills. Benefits include 25 days annual leave, a pension scheme, and various workplace perks. Ideal candidates should have a GCSE in English and Maths and demonstrate solid problem-solving and team-working abilities.

Benefits

25 days annual leave, plus public holidays

Workplace pension scheme

Cycle to Work

Workplace Nursery

Techscheme discounts

Well-being centre

Reward and recognition programme

Qualifications

• GCSE in English and Maths required.
• Strong communication and customer care skills essential.
• Ability to work effectively within a team.

Responsibilities

• Ensure compliance with health and safety legislation.
• Collaborate with colleagues across departments.
• Conduct regular inspections and checks of facilities.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Problem-solving skills

Analytical skills

Logical thinking

Team working

Physical fitness

Education

GCSE in English (grade C/4)

GCSE in Maths (grade C/4)

Job description

Overview

The Facilities Services Operative Level 2 Apprenticeship prepares individuals for a career in facilities services, a sector that plays a crucial role in the smooth running of businesses and organisations across a variety of sectors.

Responsibilities

• Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) – logging incidents, distributing health and safety notices, checking fire extinguishers and alarms, confirming that checks have been carried out, using PPE
• Comply with other relevant legislation – food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
• Comply with standard operating procedures (SOPs) – permits to work, contractor risk assessments, safe systems of work, site inductions
• Carry out health and safety checks in accordance with SOPs
• Report the findings of health and safety checks in accordance with SOPs
• Identify risks, hazards and threats to people, property and premises in accordance with SOPs
• Act on the findings of health and safety checks in accordance with SOPs
• Implement site emergency and evacuation procedures – acting as evacuation marshal, submitting evacuation plans and reports/audits
• Report on the actions taken in accordance with SOPs
• Collaborate with other colleagues – security officers, cleaning operatives, receptionists, engineers and catering staff – in accordance with SOPs
• Respond to customers’ queries and incidents in accordance with SOPs
• Take appropriate action on the nature of the FM query – clarifying contractual/SLA queries, referrals, escalation
• Deal with complaints in accordance with SOPs
• Keep customers informed of developments, issues and delays in accordance with SOPs
• Apply sustainability and corporate social responsibility policies in accordance with SOPs
• Identify areas for improvement in sustainability and CSR performance in accordance with SOPs
• Make practicable suggestions for improvements to CSR performance in accordance with SOPs
• Operate the stock management system – stock checking, replenishment, ordering – in accordance with SOPs
• Confirm correct functioning of equipment used to deliver FM services – franking machines, reprographics, cleaning, vending, catering trolleys, radios, walkie‑talkies – in accordance with SOPs
• Report findings of premises and equipment inspections in accordance with SOPs
• Carry out quality assurance checks in accordance with SOPs to ensure FM services meet required standards
• Deal with feedback or elevate issues beyond authority in accordance with SOPs
• Collect FM‑related information from various sources – BMS, helpdesk, in‑house systems – in accordance with the task specification
• Collate FM and health & safety information – preliminary reports on energy usage, heating, lighting, security, access systems – per task specification
• Identify and report opportunities for improvement using appropriate software and communication platforms per task specification
• Provide support to the access management system – ID checks, key authorisation, security marking, access data, building security alarm systems – per SOPs
• Ensure communal areas meet cleanliness and presentation standards – checks, tidiness, hazard removal – per SOPs
• Greet and treat visitors per SOPs
• Ensure service areas are maintained for cleanliness and hygiene – food prep, control rooms, compactors, refuse areas – per SOPs
• Support others with reception services, events, hospitality, catering, room set‑up and restoration per SOPs and task specification
• Report issues and problems per SOPs
• Log jobs and arrange for repairs and engineering maintenance per SOPs
• Inspect premises and facilities to ensure correct functioning of buildings and plant equipment per SOPs – access systems, temperature checks, repairs
• Carry out minor repairs and maintenance or ensure they are completed – e.g. toner, batteries, stationery, PPM audits – per SOPs
• Report correct operation of FM buildings and equipment per SOPs
• Keep asset registers up‑to‑date – checks, reconciliation, record‑keeping – per SOPs
• Complete and maintain personal development plans
• Keep FM‑related skills up‑to‑date
• Keep FM‑related knowledge up‑to‑date
• Manage customer expectations per SOPs and organisational expectations
• Communicate with customers confidently and clearly using appropriate methods per organisational expectations
• Support the project team constructively to engender positive relationships per organisational expectations
• Report on the extent objectives have been met and elevate any issues per organisational expectations

Qualifications

• GCSE in English (grade C/4)
• GCSE in Maths (grade C/4)
• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem‑solving skills
• Analytical skills
• Logical thinking
• Team working
• Patience
• Physical fitness
• Any other relevant qualifications and industry experience – share if you have them. Apprenticeship can be adjusted to reflect what you already know.

Benefits

• 25 days annual leave, plus public holidays
• Workplace pension scheme
• Flexible Benefits:
  • Cycle to Work
  • Workplace Nursery
  • Techscheme and more
• Perks@Work discounts platform
• Well‑being centre and more
• Reward and recognition programme