Facilities Operations Team Lead – Onsite (Warrington)

Allegis Global Solutions; Warrington; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

On-site parking

Gym facilities

Job summary

Allegis Global Solutions in Warrington is seeking a Customer Experience Centre (CEC) Assistant Team Leader to support a small team of multi-skilled operatives and coordinate facilities on-site at 303 Bridgewater Place, Warrington, WA3 6XF.

You will build relationships with client stakeholders, manage on-site contractors, and drive KPIs and SLAs while delivering excellent customer service in a fast-paced environment.

Qualifications

• Minimum 2 years' experience in an administrative, operational support, facilities or workplace coordination role.
• Previous Facilities Management experience.
• Knowledge of engineering operations or maintenance environments.
• Strong leadership and people management capability.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Excel, Outlook and Word.
• Experience working with vendors, contractors and multiple stakeholders.
• Ability to prioritise tasks and make effective operational decisions.
• Ability to work independently and perform under pressure in a fast-paced environment.
• Experience working in KPI and SLA-driven environments.

Responsibilities

• Support, monitor and coordinate a small team of multi-skilled operatives.
• Develop and maintain strong relationships with client stakeholders, landlords, managing agents and facilities vendors.
• Assist in managing on-site contractors and suppliers to ensure service delivery standards are met.
• Coordinate day-to-day facilities and workplace operations across the site.
• Support financial administration activities including purchase orders, invoices and reporting.
• Assist with the implementation and monitoring of business continuity and disaster recovery plans.
• Follow established escalation procedures and incident management processes.
• Support operational projects and continuous improvement initiatives.
• Prepare and maintain management reports and operational records.
• Drive achievement of KPIs and SLAs.
• Work closely with engineers, vendors and internal teams to ensure operational issues are resolved quickly.
• Maintain a high level of customer service for all internal and external stakeholders.

Skills

Leadership

Team coordination

Operational decision making

Communication skills

Organisation

Tools

Excel

Outlook

Word

Job description

Allegis Global Solutions in Warrington is seeking a Customer Experience Centre (CEC) Assistant Team Leader to support a small team of multi-skilled operatives and coordinate facilities on-site at 303 Bridgewater Place, Warrington, WA3 6XF.

You will build relationships with client stakeholders, manage on-site contractors, and drive KPIs and SLAs while delivering excellent customer service in a fast-paced environment.