Onsite Facilities Team Lead - Customer Experience

Allegis Global Solutions; Chester; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

On-site parking

Gym facilities

Job summary

Allegis Global Solutions is seeking a proactive Customer Experience Centre (CEC) Assistant Team Leader to support and coordinate a small on-site team in Warrington, UK. The role focuses on maintaining service delivery standards, building relationships with stakeholders, and driving KPI/SLA performance.

The position runs from September 2026 to May 2027 with potential for extension or permanent opportunity, and it is fully onsite at the Warrington site.

Qualifications

• Minimum 2 years' experience in an administrative, operational support, facilities or workplace coordination role.
• Previous Facilities Management experience.
• Experience in engineering helpdesk or maintenance environments.
• Strong leadership and people management capability.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Excel, Outlook and Word.
• Experience working with vendors, contractors and multiple stakeholders.
• Ability to prioritise tasks and make effective operational decisions.
• Ability to work independently and perform under pressure in a fast-paced environment.
• Experience working in KPI and SLA-driven environments.

Responsibilities

• Support, monitor and coordinate a small team of multi-skilled operatives.
• Develop and maintain strong relationships with client stakeholders, landlords, managing agents and facilities vendors.
• Assist in managing on-site contractors and suppliers to ensure service delivery standards are met.
• Coordinate day-to-day facilities and workplace operations across the site.
• Support financial administration activities including purchase orders, invoices and reporting.
• Assist with the implementation and monitoring of business continuity and disaster recovery plans.
• Follow established escalation procedures and incident management processes.
• Support operational projects and continuous improvement initiatives.
• Prepare and maintain management reports and operational records.
• Drive achievement of KPIs and SLAs.
• Work closely with engineers, vendors and internal teams to ensure operational issues are resolved quickly.
• Maintain a high level of customer service for all internal and external stakeholders.

Skills

Leadership & people management

Operational decision-making

Communication skills

Organization & attention to detail

Ability to work under pressure

Tools

Microsoft Excel

Outlook

Word

Job description

Allegis Global Solutions is seeking a proactive Customer Experience Centre (CEC) Assistant Team Leader to support and coordinate a small on-site team in Warrington, UK. The role focuses on maintaining service delivery standards, building relationships with stakeholders, and driving KPI/SLA performance.

The position runs from September 2026 to May 2027 with potential for extension or permanent opportunity, and it is fully onsite at the Warrington site.