Facilities Operations Manager

John Lewis Partnership; London; On-site; GBP 38,000 - 59,000; Full time

Job summary

A leading company is looking for a Facilities Manager to oversee operations at their Pimlico Head Office. This role includes ensuring compliance with safety, overseeing maintenance, and fostering stakeholder relationships. Ideal candidates will have significant FM experience and a track record of delivering outstanding service.

Qualifications

• Experience of FM delivery in a corporate or retail setting.
• Proven track record of outstanding maintenance services.
• Knowledge of maintenance systems and best practices.

Responsibilities

• Oversee FM service delivery and manage supplier performance.
• Ensure safety and compliance within the office environment.
• Collaborate with the Profit Protection Team for security management.

Skills

Stakeholder management

Communication skills

FM delivery experience

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

The role holder will oversee the daily operations and maintenance of our One Drummond Gate Office, ensuring safety, security, and compliance with regulations, while also managing maintenance, repairs, and tenant obligations. You will be a role model to Partner teams in setting high standards of ownership, stakeholder engagement, and customer service, building and maintaining strong relationships with all relevant stakeholders, specialist contractors, and third-party service providers.

Salary

£38,900 - £58,500

Contract type

This position is a Fixed-term contract (internally known as a Secondment) until end April 2026.

Location

This role is based at our Pimlico Head Office.

Key responsibilities

• Ensure the highest levels of FM service delivery and customer experience in the building, and seek to improve service standards.
• Manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S, and Building Operations.
• Ensure suppliers deliver planned and reactive maintenance plans, creating a culture of operating to best practice standards.
• Maintain a safe environment for occupants and visitors, acting as a point of contact for all Health and Safety requirements.
• Work collaboratively with the JLP Profit Protection Team in managing security aspects, including manned guarding via third-party suppliers and CCTV.
• Act as a designated keyholder for the building and work flexibly to cover holiday absences.

Essential skills/experience

• Experience of FM delivery, ideally within a Corporate Office and/or Retail sector.
• Knowledge of implementing and managing maintenance systems to best practice standards.
• Proven track record of delivering outstanding maintenance services or ability to demonstrate this.
• Stakeholder management and communication skills.

Desirable skills/experience

• IWFM (formerly BIFM) membership.
• Safety qualifications (NEBOSH).
• Experience working client-side with outsourced service providers.
• Understanding of service contracts, output specifications, and performance mechanisms.

The partnership

We’re the largest employee-owned business in the UK, home of John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on being brilliant at retail, innovating, and diversifying. As Partners, we share ownership, contribute to our success, and treat everyone with kindness and respect. We foster an environment where everyone can thrive and grow, individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

Some roles may require pre-employment vetting, including DBS checks. Please complete any vetting documents promptly. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required. We encourage you to apply early, as vacancies can close early due to high interest. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts; discuss this with the hiring manager during your interview.