Facilities Operations Lead – Bristol & Cardiff

NRL; West of England; On-site; GBP 28,000 - 33,000; Full time

Job summary

NRL is seeking an experienced Facilities Manager to oversee day-to-day operations at our Bristol site, with occasional support at Cardiff. This hands-on role ensures services are delivered safely, compliant, and to high standards.

You will coordinate maintenance, manage contractors, and lead facilities staff across Bristol and Cardiff. The role requires proactive, detail-oriented professionals with strong organisational and communication skills.

Qualifications

• Minimum 5 years' experience in facilities management, workplace operations or a similar site-based role.
• Proven ability to manage site operations independently and take ownership of responsibilities.
• Experience managing contractors, suppliers and service delivery.
• Strong organisational, communication and problem-solving skills.
• A proactive, hands‑on approach with excellent attention to detail.
• Good working knowledge of Microsoft Office and business systems.
• Desirable: Corporate workplace experience and a relevant facilities management qualification, such as IWFM.

Responsibilities

• Manage day-to-day facilities operations, ensuring a safe, compliant and well-maintained workplace.
• Coordinate building maintenance, repairs, contractors and service providers.
• Oversee workplace services, including cleaning, reception, mail and meeting rooms.
• Act as the main point of contact for employees and site leadership regarding facilities matters.
• Support health, safety, environmental and security requirements, including inductions and access control.
• Manage supplier performance, facilities invoices, purchase requests and site records.
• Support office moves, workplace changes and small projects.
• Manage Facilities Support staff across Bristol and Cardiff.
• Communicate facilities updates and resolve workplace issues promptly.

Skills

Facilities management

Site operations

Contractor management

Organisational skills

Communication

Problem-solving

Attention to detail

MS Office

Education

IWFM qualification

Relevant facilities management qualification

Tools

Microsoft Office

Business systems

Job description

NRL is seeking an experienced Facilities Manager to oversee day-to-day operations at our Bristol site, with occasional support at Cardiff. This hands-on role ensures services are delivered safely, compliant, and to high standards.

You will coordinate maintenance, manage contractors, and lead facilities staff across Bristol and Cardiff. The role requires proactive, detail-oriented professionals with strong organisational and communication skills.