Facilities Officer - fixed term

Wigan and Leigh Hospice; Hindley; On-site; GBP 26,000 - 32,000; Full time

Job summary

Wigan and Leigh Hospice in Hindley is seeking a Facilities Officer (fixed term) to oversee daily facilities operations on site. You will coordinate maintenance requests, supervise contractors, and ensure clinical and non-clinical areas are safe, clean and well-presented.

The role requires strong health and safety knowledge and customer-focused service. Based in Hindley, the role involves liaising with staff, maintaining records, supporting minor repairs, and contributing to emergency procedures.

Qualifications

• Demonstrated experience in Facilities Operations and FM, including coordinating maintenance and managing contractors or service providers.
• Strong understanding of Health & Safety practices, with knowledge of regulations, risk assessments and safe working procedures in healthcare or similar environments.
• Effective Communication skills with staff, suppliers and visitors; able to maintain clear written records and reports.
• Proven Customer Service skills, supporting patients, families and colleagues in a professional, respectful and responsive manner.
• Basic IT skills for using facilities systems and documentation.

Responsibilities

• Coordinate day-to-day facilities operations, including routine building checks and maintenance requests.
• Liaise with contractors and suppliers; monitor service schedules and ensure compliance.
• Support health and safety procedures across the hospice and maintain documentation.
• Respond to facilities-related queries from staff and assist with room set-ups for clinical activities, meetings and events.
• Assist with minor repairs and contribute to continuous improvement of facilities standards.
• Support emergency procedures and work with colleagues to provide a safe, welcoming environment.

Skills

FM operations

Health & Safety

Communication

Customer service

IT literacy

Contractor management

Tools

Facilities software

Job description

Company Description

Wigan and Leigh Hospice is a charitable healthcare organization based on Kildare Street in Hindley, Wigan, Lancashire, United Kingdom. The hospice provides specialist palliative and end-of-life care to people with life-limiting illnesses, supporting both patients and those important to them. The team is committed to delivering compassionate, high-quality care in a safe and welcoming environment. Working at the hospice offers the opportunity to contribute to a meaningful mission and support the local community through person-centered services.

Role Description

The Facilities Officer (fixed term) is a full-time, on-site role based in Hindley. The role is responsible for the day-to-day coordination of facilities operations, including routine building checks, maintenance requests, and ensuring that clinical and non-clinical areas are safe, clean, and well-presented. The Facilities Officer will liaise with contractors and suppliers, monitor service schedules, and support the implementation of health and safety procedures across the hospice. Daily tasks include responding to facilities-related queries from staff, maintaining records and compliance documentation, and assisting with minor repairs and room set-ups for clinical activities, meetings, and events. The role also supports emergency procedures, contributes to continuous improvement in facilities standards, and works closely with colleagues to provide a supportive environment for patients, visitors, and staff.

Qualifications

• Demonstrated experience in Facilities Operations and Facility Management (FM), including coordinating maintenance, overseeing building services, and managing contractors or service providers.
• Strong understanding of Health & Safety practices, with knowledge of relevant regulations, risk assessments, and safe working procedures in a healthcare or similar environment.
• Effective Communication skills, including the ability to liaise with clinical and non-clinical staff, suppliers, and visitors, and to maintain clear written records and reports.
• Proven Customer Service skills, with a focus on supporting patients, families, and colleagues in a professional, respectful, and responsive manner.
• Ability to prioritize tasks, work proactively, and solve problems in a busy environment; basic IT skills for using facilities systems and documentation.
• Previous experience in a healthcare, hospice, or public service setting is beneficial; relevant facilities or health and safety certifications are an advantage.
• Willingness to adhere to hospice values, maintain confidentiality, and contribute positively to a multidisciplinary team.