Facilities Officer

Brackenberry Limited; Sittingbourne; On-site; GBP 20,000 - 31,000; Full time

Job summary

Brackenberry Limited, in partnership with Southern Housing, is seeking a Facilities Officer on a 1-month contract, with a strong likelihood of extension at the client's discretion.

You will manage facilities requests for the office and site, logging them in the CAFM system, and ensuring SLA targets are met. The role requires excellent organisation, admin skills, and solid customer service to colleagues and contractors.

Qualifications

• Good organisational and administrative skills.
• Ability to manage facilities service requests and ensure timely completion within agreed SLA targets.
• Good communication and customer service skills.
• Ability to liaise professionally with colleagues, directors, external contractors and stakeholders.
• Experience using CAFM systems is a plus.

Responsibilities

• Manage facilities service requests for the office, operational areas and car park.
• Ensure all facilities management requests are accurately logged in the CAFM system.
• Monitor and ensure service requests are responded to, resolved and completed within agreed SLA targets.
• Assist with ordering catering and stationery supplies.
• Report faults relating to office machinery and support the resolution of issues.
• Manage the receipt and dispatch of daily incoming and outgoing post.
• Good organisational and administrative skills.
• Ability to manage facilities service requests and ensure timely completion within agreed SLA targets.
• Ability to maintain accurate records using a CAFM system.
• Good communication and customer service skills.
• Ability to liaise professionally with colleagues, directors, external contractors and stakeholders.

Skills

Organisational skills

Customer service

Communication

Facilities management

Attention to detail

Tools

CAFM system

Job description

We are working closely with Southern Housing to assist with the appointment of a Facilities Officer, on a 1-month contract, highly likely to be extended at clients discretion. The Facilities Officer will support the effective and efficient management of office facilities, ensuring a safe, comfortable and professional working environment for colleagues. The role involves managing facilities service requests, coordinating supplies and office services, and providing excellent customer service to meet business needs.

Responsibilities

• Manage facilities service requests for the office, operational areas and car park.
• Ensure all facilities management requests are accurately logged in the Computer-Aided Facilities Management (CAFM) system.
• Monitor and ensure service requests are responded to, resolved and completed within agreed Service Level Agreement (SLA) targets.
• Assist with ordering catering and stationery supplies.
• Report faults relating to office machinery and support the resolution of issues.
• Manage the receipt and dispatch of daily incoming and outgoing post.
• Good organisational and administrative skills.
• Ability to manage facilities service requests and ensure timely completion within agreed SLA targets.
• Ability to maintain accurate records using a CAFM system.
• Good communication and customer service skills.
• Ability to liaise professionally with colleagues, directors, external contractors and stakeholders.