Facilities Manager - Community and Cycle Centre

Flow Sports Personnel Ltd; Berkhamsted; On-site; GBP 30,000 - 45,000; Full time

Job summary

A progressive leisure centre operator seeks a General Manager to oversee community and cycle centre operations in St Albans. This hands-on role encompasses all aspects of business operations, ensuring high service standards and customer satisfaction. Ideal candidates are professional, resilient, and possess strong management experience within the leisure sector.

Qualifications

• Minimum of 2 years management experience in a leisure centre or health club.
• Professional and engaging demeanor.
• Strong problem-solving skills.

Responsibilities

• Implement the company's Safe Manual and manage operations.
• Maintain high-profile presence on the shop floor and interact with staff and customers.
• Respond to customer complaints effectively.

Skills

Leadership

Problem Solving

Customer Interaction

Resilience

Job description

Our client is one of the UK's largest and most progressive Leisure Centre operators. They are currently looking for a General Manager to join and manage their Community and Cycle Centre operations, based in St Albans. This is a hands-on, lone working General Manager role, and you will be involved in all aspects of the business operation.

KEY OBJECTIVES

1. Ensure the implementation of the company's Safe Manual.
2. Maintain a high-profile shop floor presence and a high level of interaction with staff and customers.
3. Respond quickly and efficiently to customer complaints. Feedback any key issues to the Contract Manager.
4. Carry out duties of other staff members if necessary, e.g., cover breaks, holidays, sickness.
5. Oversee the day-to-day maintenance and cleaning within the Centre.
6. Coordinate and oversee the performance of the centre in line with company operating procedures.
7. Liaise as necessary with the Client Monitoring Officer(s), reacting quickly and efficiently to any issues raised.

We are looking for candidates with a minimum of 2 years management experience within a leisure centre or health club setting. Candidates should be professional, engaging, resilient, and possess strong problem-solving skills.