IMX Social Community Managers - Multilingual - Europe

Konecta Digital and SL&E Team for Coca-Cola; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company seeks a Social & Care Engagement Coordinator to join their dynamic Consumer Interaction Centre team for Coca-Cola. This role involves engaging with consumers online, providing exceptional customer care, and ensuring satisfaction through effective communication on various platforms. Candidates should have a strong educational background in communications, a passion for social media, and relevant consumer care experience.

Qualifications

• High School Diploma with good A-Levels/Baccalaureate results.
• Experience in consumer care roles with strong performance metrics.

Responsibilities

• Act as the face of Coca-Cola, engaging consumers across social media.
• Provide timely resolutions to consumer issues and liaise with departments.

Skills

Excellent communication skills

Fluency in written and spoken English

Passion for TCCC brands

Consumer care expertise

Social media management

Education

High School Diploma

A-Levels/Baccalaureate

Second- or third-year Bachelor or Post-grad students preferred

Job description

A fantastic opportunity to work with one of the world’s most respected brands. The role of Social & Care Engagement Coordinator draws on elements of community management, consumer care & engagement, analytical skills and stakeholder interaction. You will be confident in your expertise, a hard-working individual and able to think creatively and act decisively.

Powered by Konecta, we support our partner's digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

Position Overview:

You will be part of the dynamic Consumer Interaction Centre (CIC) team, a team of experts who engage, on behalf of our client Coca-Cola and its brands, with consumers and online communities through relevant conversations, content & experiences. The CIC team operates across a range of platforms and across a number of iconic brands.

The Consumer Engagement Coordinator Short-Term Assignment role is multi-disciplinary and requires a hands-on, confident approach . You will work across channels and should be confident engaging with our client’s consumers, managing CARE, Social and PACS related topics on social media and email communication. You will be responsible to provide two-way communication on issues, including problem prioritization, analysis and resolution of issues . The result should be a high level of consumer satisfaction .

Responsibilities:

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media mostly

• You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two way communication on issues

• You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’

• You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base

Education: High School Diploma at a minimum with good A-Levels/Baccalaureate results. Second- or third-year Bachelor or Post-grad students preferred.

️Related work experience: Some experience within a consumer care role preferred, with consistently high performance & reviews/quality scores/SLA targets met.

Skills: Excellent communication skills; Fluent in written and spoken English and other European languages; Passion for TCCC brands, consumer care and social media.