Facilities manager

Cluttons LLP; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management firm is seeking a Facilities Manager to oversee a commercial portfolio in London. This role involves managing service providers, budget monitoring, and ensuring health and safety compliance across various properties. Ideal candidates will demonstrate strong team collaboration, client relationship skills, and a background in facilities management.

Benefits

25 days of annual leave, increasing up to 30 days

Enhanced auto enrolment pension scheme

Life Assurance

Interest Free Season Ticket Loans

Cycle to work scheme

Flu and Eye Care Vouchers

Employee Assistance Programme

Discounts at retailers

Flexible benefits policy for additional holiday

Qualifications

• Experience managing multi-let commercial portfolios, including offices and retail.
• Proficient in setting and managing service charge budgets.
• IT literate with experience in property management systems.

Responsibilities

• Manage commercial portfolio across London and the South-East.
• Assist with budget preparation and control.
• Ensure compliance with environmental and health safety regulations.

Skills

Team player

Communication

Client relations

Budget management

Health and safety compliance

Education

NEBOSH General Certificate

Membership of IWFM

FM qualification

Tools

RiskWise

TRAMPS

Filestore

Job description

Cluttons is currently recruiting for a Facilities Manager (FM) to work in the Commercial Management team at our head office in London. The FM will manage a portfolio of office, retail, and industrial properties across London and the South-East, overseeing day-to-day operations.

The responsibilities include:

• Managing hard and soft service providers, monitoring SLAs and KPIs, and re-tendering for quality and value.
• Preparing and managing service charge budgets in line with RICS standards.
• Monitoring and controlling budget expenditures with the client accounting team.
• Ensuring compliance with environmental, health, and safety legislation, policies, and procedures.
• Inspecting buildings and sites to meet key deliverables.
• Participating in market tendering processes to achieve best value.
• Reporting accurately to partners, property managers, clients, and H&S directors.
• Handling ad hoc queries from the property management team, clients, and occupiers.
• Developing good relationships with building and site occupiers.

Requirements

People

• Regular liaison with partners and property managers about current issues.
• Coordination with other departments such as projects, building consultancy, and fund management.
• Managing and supervising contractors on-site.

Clients and Business Development

• Providing client-facing expertise in FM matters.
• Reporting building/site issues to clients.
• Building and developing client relationships.
• Supporting tenders for new business.

Financial

• Managing service charge budgets and accounts.
• Controlling invoice coding and ensuring prompt payments.
• Maximising fee income while complying with RICS standards.

Systems and Processes

• Ensuring compliance with policies on health, safety, and environmental issues.
• Keeping online management systems (e.g., RiskWise) updated.
• Ensuring contractor competence and accreditation.

Additional requirements include being a team player, holding NEBOSH or IOSH certification, IWFM membership or equivalent, a driving license, and experience managing multi-let commercial portfolios. Proficiency with property management and environmental health and safety systems is preferred. The role offers hybrid working, 25-30 days of holiday, pension, life assurance, and various employee benefits.