Facilities Manager

CBRE; Farnborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Facilities Manager to oversee site services and ensure high standards for clients and staff. This role involves managing budgets, supplier relationships, and compliance with health and safety regulations. The ideal candidate will have exceptional customer service skills, strong financial acumen, and a proactive approach to problem-solving. You will work closely with various stakeholders to enhance service delivery and maintain excellent relationships. If you thrive in a dynamic environment and are passionate about delivering quality service, this opportunity is perfect for you.

Qualifications

• 5 years in a similar position in FM or related services.
• Strong finance skills with budget management experience.
• Exceptional customer service skills are essential.

Responsibilities

• Manage site services and resolve any issues that arise.
• Control and manage the site financial budget accurately.
• Ensure compliance with QHSE requirements for service delivery.

Skills

Customer Service Skills

Budget Management

SLA's/KPI's Knowledge

Contract Negotiation

Supplier/Contractor Management

Microsoft Office Proficiency

Oral and Written Communication

Organizational Skills

Attention to Detail

Security Clearance

Tools

SI7

Vantage

Smartsheet

MYHSE

E-logbooks

Harbour

Adaptive

Job description

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Job Role

• Build a strong relationship with the landlord House Reception team to ensure high standards are maintained for DXC staff and clients.
• Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided by CBRE shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA's/KPIs.

• Control & Management of site financial budget - Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.

• Raising of Purchase Orders, managing FCR's (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required

• Control & Management of third-party contractors - Completion of Inductions, maintenance of QHSE paperwork and escorting around site

• Responsible for ensuring full compliance for the delivery of services CBRE are responsible for in accordance with all QHSE requirements.

• Completion of required monthly Health & Safety documents within required timelines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)

• Manage and maintain the compliance tracker for site

• Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI's are met.

• Manage and perform meeting room set ups and bookings in line with client requirements.

• Support the co-ordination and testing of Business Continuity Planning for the site.

• Responsible for ensuring that all equipment is maintained and operated in a safe manner.

• Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service

• Support and communicate with clients, customer base within your area of responsibility providing proactive support.

• Involvement in out-of-scope supplier projects. Supporting staff and liaison with the CBRE, and landlord teams to ensure the successful delivery of all project related works.

• Maintain performance standards to ensure Customer expectations are achieved/exceeded

• Timely maintenance of site information across all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive

• Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers.

• Weekly Utilization submissions to ensure accurate headcount reporting.

• Assist and prepare hospitality requests as/when required.

• Management of e-logbooks - working closely with technical team for reviews / updates. Responsible for attending and supporting all site audit activities.

• Regularly communication with building landlord

• Management of car parking badging system

• Seek opportunities to improve services and cost-effective ways of working.

Person Specification

• Exceptional Customer Service Skills

• 5 years in a similar position in an FM or related services environment

• Good knowledge of SLA's/KPI's

• Good understanding of contracts and negotiations

• Experience in dealing with suppliers/contractors

• PC literate - Microsoft systems

• Competence in oral and written skills

• Ability to work to pressured deadlines.

• Strong finance skills with budget management experience essential

• Having a Flexible approach to ensure time critical projects are appropriately supported.

• Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.

• Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.

• Security Clearance requirements are essential.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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