Senior Office & Facilities Manager

Pentasia; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global payment provider is seeking a Senior Office & Facilities Manager for their London office. This role focuses on ensuring a productive workplace, overseeing office operations, and managing a team. The ideal candidate will have substantial experience in office management, excellent leadership skills, and a strong understanding of health and safety compliance. This position requires a proactive approach to enhance employee wellbeing and operational efficiency.

Qualifications

• Substantial experience in Office and Facilities Management.
• Experience of working across international geographies.

Responsibilities

• Lead and support a global team of 4 Office Managers.
• Oversee smooth, safe operation of global offices.
• Ensure compliance with Health & Safety legislation.

Skills

Leadership

Communication

Collaboration

Problem Solving

Attention to Detail

Education

Relevant office/business management degree

IOSH or NEBOSH certificate

Tools

MS Office

Job description

Company Overview:

My client is a global payment provider, committed to fostering a workplace where innovation, inclusion, and collaboration drive success. As a global leader they understand that their people are their greatest asset.

Due to growth they are looking for a Senior Office & Facilities Manager to be based out of their London Office.

Role Summary - Office & Facilities Manager (Global)

The purpose of this role is to ensure Boku's global office environments support employee wellbeing and productivity, focusing on facilities, health & safety, security, and environmental impact.

Key Responsibilities:

1. Leadership & Team Management

• Lead and support a global team of 4 Office Managers.
• Provide performance feedback and align team goals with company objectives.
• Ensure service excellence and responsiveness to business needs.

2. Facilities & Office Operations

• Oversee smooth, safe operation of global offices (notably London & San Francisco).
• Manage office budgets, procurement, and supplier contracts.
• Handle maintenance, security, and workplace safety procedures.
• Organize logistics such as meeting room checks, lunches, and board hotel bookings.

3. Health, Safety & Compliance

• Ensure First Aid and Fire Marshall training is up to date.
• Maintain compliance with Health & Safety legislation.
• Lead environmental and wellbeing initiatives.
• Maintain disaster recovery plans and conduct risk assessments.

4. Property & Project Management

• Liaise with landlords and manage relocations.
• Supervise contractors and ensure quality standards.

5. HR & Event Support

• Support HR with onboarding, DEI assessments, and travel/event coordination.
• Ensure new hires are informed on facilities and office procedures.

This roles requires someone to be in the office 5 days a week, as well as some support to functions and events outside of standard working hours.

Key Skills and Competencies

• Substantial experience in Office and Facilities Management
• Excellent communication and collaboration skills
• Proven leadership and management skills of a team
• Attention to detail and problem solving skills
• Proficient in MS Office (MS excel and MS Outlook)
• A sound understanding of Health & Safety legislation and policy
• Experience of event and project management
• The ability to set and keep to budgets
• Experience of working across international geographies
• Experience of implementing change for improved service/experience

Qualifications

• IOSH or NEBOSH certificate
• Relevant office/business management degree or demonstrable equivalent experience