Facilities Manager

CBRE Enterprise EMEA; Farnborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen in der Immobilienverwaltung sucht einen engagierten Facility Manager mit umfassender Erfahrung in der Verwaltung von Site-Services. In dieser Schlüsselrolle sind Sie verantwortlich für die Sicherstellung eines hohen Servicestandards für Kunden und Mitarbeiter. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um die Einhaltung von SLA's und KPI's zu gewährleisten, und dabei helfen, die Budgetkontrolle zu überwachen. Wenn Sie eine Leidenschaft für Kundenservice und eine proaktive Herangehensweise an Herausforderungen haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Mindestens 5 Jahre Erfahrung in einer ähnlichen Position im FM-Bereich.
• Starke Finanzkenntnisse mit Erfahrung im Budgetmanagement.

Responsibilities

• Verantwortlich für die Bereitstellung von Site-Services und Problemlösungen.
• Kontrolle und Verwaltung des finanziellen Budgets der Site.

Skills

Kundenservice

Budgetmanagement

Vertragsverhandlungen

SLA und KPI Kenntnisse

Microsoft Systeme

Kommunikationsfähigkeiten

Organisationstalent

Tools

SI7

Vantage

Smartsheet

MYHSE

E-logbooks

Harbour

Adaptive

Job description

Job Role

• Build a strong relationship with the landlord House Reception team to ensure high standards are maintained for DXC staff and clients.
• Responsible for managing the delivery of site services and resolving any issues that may arise. Site services provided by CBRE shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA's/KPIs.
• Control & management of the site financial budget – using financial systems, this role will be accountable for accurate forecasting and attending periodic client review meetings.
• Raising of Purchase Orders, managing FCR's (Funding Client Requests) through to closure. Occasional ad-hoc support for wider UK account portfolio may be required.
• Control & management of third-party contractors – completion of inductions, maintenance of QHSE paperwork, and escorting around the site.
• Responsible for ensuring full compliance for the delivery of services CBRE is responsible for, in accordance with all QHSE requirements.
• Completion of required monthly Health & Safety documents within the required timelines (Monthly workplace inspection, hazard reporting, self-assessments, and safety observations).
• Manage and maintain the compliance tracker for the site.
• Daily monitoring of site work orders on SI7 and Vantage systems to ensure account KPIs are met.
• Manage and perform meeting room setups and bookings in line with client requirements.
• Support the coordination and testing of Business Continuity Planning for the site.
• Ensure all equipment is maintained and operated safely.
• Establish and maintain customer satisfaction by providing quality and proactive service.
• Support and communicate with clients and the customer base within your area of responsibility, providing proactive support.
• Involvement in out-of-scope supplier projects, supporting staff and liaising with CBRE and landlord teams to ensure successful delivery of project works.
• Maintain performance standards to ensure customer expectations are achieved or exceeded.
• Timely maintenance of site information across all CBRE platforms: SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive.
• Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives, and suppliers.
• Weekly utilization submissions to ensure accurate headcount reporting.
• Assist in preparing hospitality requests as required.
• Manage e-logbooks, working closely with the technical team for reviews and updates. Attend and support all site audit activities.
• Maintain regular communication with the building landlord.
• Manage the car parking badging system.
• Seek opportunities to improve services and work in cost-effective ways.

Person Specification

• Exceptional customer service skills.
• At least 5 years in a similar position within an FM or related services environment.
• Good knowledge of SLA's and KPI's.
• Understanding of contracts and negotiations.
• Experience dealing with suppliers and contractors.
• Proficient in Microsoft systems.
• Strong oral and written communication skills.
• Ability to work under pressure and meet deadlines.
• Strong finance skills with experience in budget management.
• Flexible approach to support time-critical projects.
• Excellent organizational skills, attention to detail, and ability to handle a wide range of activities.
• Experience in dealing with customers in a corporate environment with a focus on customer service.
• Security clearance is essential.