Facilities Manager

CBRE Global Workplace Solutions (GWS); Farnborough; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in facilities management is seeking a Facilities Manager to oversee site services, manage budgets, and ensure compliance with quality and safety standards. The ideal candidate will have exceptional customer service skills and experience in managing suppliers and contractors. This full-time role offers the opportunity to enhance service delivery and client satisfaction in a dynamic environment.

Qualifications

• At least 5 years of experience in FM or related services environment.
• Good knowledge of SLAs/KPIs, contracts, and negotiations.

Responsibilities

• Manage site services delivery and resolve issues, including Cleaning and Office Services.
• Control and manage the site financial budget, including accurate forecasting.
• Ensure full compliance with all QHSE requirements.

Skills

Customer Service

Budgeting

Communication

Tools

Microsoft Office

Job description

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Responsibilities:

1. Build strong relationships with the landlord House Reception team to maintain high standards for DXC staff and clients.
2. Manage site services delivery and resolve issues, including Post/deliveries, Cleaning, Vending, Office Services, Waste, and Hard Services, in line with SLAs/KPIs.
3. Control and manage the site financial budget, including accurate forecasting and participation in client review meetings.
4. Raise Purchase Orders, manage FCRs (Funding Client Requests), and support wider UK account activities as needed.
5. Oversee third-party contractors, including inductions, QHSE paperwork, and site escorting.
6. Ensure full compliance with all QHSE requirements and complete monthly health & safety documentation.
7. Maintain the compliance tracker and monitor daily site work orders to meet KPI targets.
8. Coordinate meeting room setups, support business continuity testing, and ensure equipment safety and operation.
9. Maintain high customer satisfaction through proactive service and effective communication.
10. Support out-of-scope projects and liaise with teams to ensure successful delivery.
11. Update site information regularly across platforms like SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, and Adaptive.
12. Develop relationships with clients, stakeholders, suppliers, and landlord representatives.
13. Prepare weekly utilization reports, assist with hospitality requests, and manage e-logbooks and site audits.
14. Manage the car parking badging system and seek service improvement opportunities.

Person Specification:

• Exceptional customer service skills.
• At least 5 years of experience in FM or related services environment.
• Good knowledge of SLAs/KPIs, contracts, and negotiations.
• Experience managing suppliers and contractors.
• Proficiency in Microsoft Office and strong communication skills.
• Ability to work under pressure, with strong budgeting skills and flexibility for project support.
• Experience in customer service within a corporate environment.
• Security clearance is required.

Additional Details:

• Seniority level: Mid-Senior level.
• Employment type: Full-time.