Facilities Manager

Jll; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global real estate services firm seeks an experienced Facilities Manager to oversee operations across EMEA. The successful candidate will lead multi-disciplinary teams, manage property operations, and ensure compliance with safety standards. Responsibilities include budget management, vendor coordination, and maintaining high tenant satisfaction. The role requires strong leadership skills and experience in facilities management. This position is located in the City of Westminster, England.

Benefits

Career growth opportunities

Diverse work environment

Comprehensive benefits package

Qualifications

• Experience in facilities management across diverse properties.
• Ability to manage multicultural teams and communicate effectively.
• Strong organizational skills and proficiency in budget management.

Responsibilities

• Lead and manage facilities staff across EMEA.
• Oversee building operations, ensuring safety and compliance.
• Manage relationships with external service providers and contractors.
• Serve as primary contact for tenant requests and service issues.
• Track operating budgets and maintain expense records.

Skills

Leadership

Budget Management

Tenant Relations

Vendor Coordination

Cross-cultural Communication

Job description

A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within a large client site. The Facilities Manager will be responsible for delivering an exceptional client service, contract delivery, management of all hard and soft services, financial management, and act as ambassador of the JLL team on site. Key Responsibilities

Regional Team Leadership & Management

• Directly supervise and manage JLL facilities staff across EMEA including maintenance technicians, security personnel, cleaning crews, and administrative support.
• Conduct regular performance reviews, provide coaching and development opportunities, and ensure appropriate staffing levels across multiple time zones and locations.
• Coordinate work schedules, manage time-off requests, and oversee recruitment and onboarding of new team members across regional offices.

Property Operations Management

• Oversee comprehensive building operations including HVAC systems, electrical, plumbing, life safety systems, and general maintenance activities across assigned EMEA properties.
• Ensure compliance with varying local building codes, safety regulations, and environmental standards across different jurisdictions.
• Coordinate preventative maintenance programmes and manage emergency response procedures to minimise operational disruptions across the regional portfolio.

Vendor & Contractor Coordination

• Manage relationships with external service providers, contractors, and suppliers across EMEA markets.
• Negotiate service agreements considering regional variations in pricing and standards, oversee contract performance, and ensure all work meets quality standards and budget requirements.
• Coordinate major repairs, capital improvements, and specialised maintenance services whilst maintaining cost efficiency across diverse market conditions.

Tenant Relations & Service Delivery

• Serve as primary point of contact for tenant requests, concerns, and service issues across the regional portfolio.
• Maintain high levels of tenant satisfaction through responsive service delivery and proactive communication, accounting for cultural and language considerations across EMEA.
• Coordinate move-ins, move-outs, and space modifications as required.

Budget & Administrative Management

• Manage operating budgets for assigned properties across EMEA, track expenses against projections considering currency variations, and provide regular financial reporting to property owners.
• Oversee procurement processes adhering to JLL policies, maintain accurate records, and ensure proper documentation of all facility-related activities and expenditures across regional operations.

Cross-Cultural Leadership & Communication

• Lead diverse, multicultural teams across different time zones, languages, and business practices.
• Facilitate effective communication and collaboration amongst staff in various EMEA locations whilst ensuring consistent service standards and JLL brand representation across all managed properties.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.