HR Advisor

RFM; Gateshead; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave (pro rata to part

Life assurance

Cycle to Work scheme

Rewards platform for discounts

Job summary

Robertson Facilities Management (RFM) is seeking an HR Advisor to provide a proactive HR service across multiple sites with a strong focus on people management, policies and employee relations. The role requires hybrid working with travel across England and a full UK driving licence.

You will work within a small HR team supporting People Leaders, handling disciplinary, absence, performance management and onboarding, while contributing to TUPE projects and policy development.

Qualifications

• Experience delivering a professional HR service to multiple sites.
• Strong knowledge of HR policies, procedures and best practices.
• Experience with TUPE and employee relations is advantageous.

Responsibilities

• Deliver an effective HR service to assigned business areas, supporting People Leaders to implement policies.
• Build relationships with internal stakeholders and managers to monitor HR practices and provide guidance.
• Support HR policy development, including disciplinary, attendance, performance, redundancy and onboarding.
• Represent HR in meetings and support learning and development partners.
• Provide employee relations case management across the region, handling sensitive matters.
• Manage maternity, paternity, adoption and flexible working requests.
• Assist with TUPE programmes and engagement with trade unions and partners.
• Advise on changes to terms and conditions and maintain People Platform records.
• Contribute to operational reports on engagement, sickness absence and turnover.
• Ensure DBS/PVG checks and risk assessments are managed appropriately.

Skills

HR advisory experience

Planning & prioritisation

Interpersonal skills

Negotiation & mediation

Communication skills

Project and policy guidance

Travel willingness

Education

HR Degree or equivalent

CIPD membership or progress

Job description

People. Initiative. Pride. We see more than just service.

Job Role: HR Advisor

Location: Baltic Works, South Shore Road, Gateshead, NE8 3AE

Working hours: Full time

Flexible working: Hybrid working available - travel required across England.

Robertson Facilities Management (RFM) provides hard and soft FM services, grounds maintenance and energy services for single-site and multi-site locations throughout the UK. We work across sectors including education, healthcare, emergency services and commercial, assuring our customers of high-quality, best value and a sustainable approach.

RFM has grown significantly since its inception in 1999, with a turnover of £181m for FY2025 and employs more than 1500 people. We are now on a growth trajectory, with ambitious plans to grow the business to £300m turnover by 2030. Our plans for growth require RFM to ‘make the market’, and to be at the forefront of high value opportunities in the FM marketplace.

What you’ll do

As an HR Advisor with Robertson Facilities Management, you’ll work as part of a small, dedicated team to provide an efficient and friendly HR service to your relevant business area(s). Our stakeholders vary across several sites and client contracts, so no two days will be the same as you directly support our people and people leaders.

Key Responsibilities:

• Deliver an effective HR service to assigned business areas, supporting People Leaders to understand and implement policies and procedures in line with best practice in people management
• Build effective working relationships with internal stakeholders
• Liaise closely with business leaders and managers to monitor HR practices, ensure compliance, and provide professional advice and guidance
• Support the delivery of projects aligned to the People Strategy and Plan to help move the HR agenda forward
• Support the development and implementation of HR policies and processes, including, but not limited to, disciplinary and grievance, performance management, absence management, redundancy, TUPE and onboarding
• Represent the HR department at relevant business meetings
• Work in partnership with the L&D Advisor to ensure People Leaders receive appropriate support and guidance across all aspects of the RFM employee lifecycle
• Provide effective employee relations case management across the region, supporting People Leaders with sensitive and confidential matters including attendance, performance management, grievance, disciplinary, restructures, redundancies and re-evaluation of posts, in line with policies, procedures and best practice
• Manage maternity, paternity, adoption and flexible working requests for RFM business units
• Support the wider RFM HR Team with TUPE programmes, including preparation, consultation and ensuring the relevant legislation is complied with, both at bid stage and throughout the process. Work with trade unions and contract partners as appropriate at all stages of the process
• Advise on changes to employees’ terms and conditions, maintain People Platform records, and notify the relevant departments of any changes
• Contribute to operational reports on topics such as employee engagement, sickness absence and turnover, analysing trends and highlighting improvement opportunities to the HR Business Partner and SLT
• Ensure DBS/PVG checks are completed where required and that a database is maintained, outlining DBS/PVG numbers and expiry dates. Complete risk assessments where appropriate, escalating areas of risk accordingly. Advise managers on the correct DBS/PVG process and requirements, ensuring renewals are completed in a timely manner
• Respond to requests for information from Bid Teams across Robertson Group companies

Who we’re looking for:

• Previous experience in a HR advisory role is essential
• HR Degree or equivalent
• Member of the Chartered Institute of Personnel and Development, or willing to work towards membership
• Planning/prioritising and time-management skills
• Excellent communication and interpersonal skills
• Excellent negotiating and mediation skills with the ability to cope under pressure
• Full UK driving licence and willingness to travel
• TUPE experience would be advantageous

Full UK Driving Licence and a willingness to travel within North England is required.

Working the Robertson Way

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means…

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

What’s in it for you?

In addition to the competitive annual salary, we offer a wide range of rewards and benefits including:

• 33 days annual leave (pro rata to part time)
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more

Diversity & Inclusion

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.