Facilities & Maintenance Coordinator

The Works; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

MyWorks

Family Friendly Leave

Holiday 33 days

Can-Do Academy

Stream wage access

Share Scheme

24/7 Support

Long Service Awards

Pension

Life Assurance

Cycle to Work

Charity Giving

Job summary

The Works is seeking a Facilities & Maintenance Coordinator for our Coleshill hub near Birmingham. You’ll be the friendly, reliable link between our stores, contractors and internal teams, ensuring requests are progressed, costs are controlled and work is completed to the right standard.

This role focuses on coordinating maintenance, obtaining quotes, placing orders, and monitoring progress while supporting the Central Operations team with admin tasks.

Qualifications

• Experience coordinating facilities and maintenance requests.
• Ability to review contractor quotes and manage costs.
• Strong MS Office skills including Excel.
• Understanding of health and safety basics and awareness of Fire Safety regulations.

Responsibilities

• Receive, review and action Facilities & Maintenance requests raised by stores through our property management system.
• Keep live requests moving by monitoring progress, following up with contractors and updating stores through to completion.
• Coordinate maintenance works by obtaining contractor quotes, placing orders, checking progress and confirming works have been completed satisfactorily.
• Raise purchase orders, check invoices and support accurate authorisation in line with company processes.
• Order fixtures and fittings, ensuring correct specifications for each store.
• Organise routine waste collection services and resolve service queries with suppliers.
• Coordinate store window cleaning and assist with non-service complaints resolution.
• Monitor planned maintenance activities and prepare weekly cost reports.

Skills

Facilities & Maintenance Coordination

Microsoft Office (Excel)

Organisational skills

Communication skills

Problem solving

Budget awareness

Tools

Property management system

Job description

Hybrid: 4 days at our Support Centre in Coleshill, Birmingham.

Why The Works?

We don’t just sell products.
We inspire reading, learning, creativity and play.

The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone. Whether you’re engaging with customers on the frontline or supporting our colleagues behind the scenes, your impact can be profound and far-reaching.

This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.

Become a Facilities & Maintenance Coordinator

This is a brilliant opportunity to become a Facilities & Maintenance Coordinator, for a person who loves organisation, problem solving and making things happen. You’ll be the friendly, reliable link between our stores, contractors and internal teams - making sure requests are progressed, costs are controlled and work is completed to the right standard.

Your Mission

• Receive, review and action Facilities & Maintenance requests raised by stores through our property management system.
• Keep live requests moving by monitoring progress, following up with contractors and updating stores through to completion.
• Coordinate maintenance works by obtaining contractor quotes, placing orders, checking progress and confirming works have been completed satisfactorily.
• Raise purchase orders, check invoices and support accurate authorisation in line with company processes.
• Order fixtures and fittings, working with stakeholders to make sure the right specification is supplied for each store.
• Organise routine waste collection services for stores, arrange ad-hoc waste facilities such as skips, and resolve service queries or complaints with Biffa Customer Services.
• Coordinate store window cleaning services and support the resolution of non-service complaints.
• Help keep maintenance spend under control by monitoring costs, preparing weekly management reports and sourcing supplier cost comparisons.
• Monitor planned maintenance activities, raise purchase orders and process service sheets received and remedial works where needed.
• Arrange property-related insurance works and support follow-up activity through to completion.
• Look for smarter, more efficient ways of working, helping the team continuously improve the service we provide to stores.
• Provide ad-hoc administrative support to the Central Operations team when required.

Skills/Behaviours That Will Set You Apart

• A willingness to learn Facilities and Maintenance Coordination.
• An understanding of retail environments would be great, but it’s not essential.
• Strong general business administration skills, with confidence using Microsoft Office, including Excel.
• Basic knowledge of the Regulatory Reform (Fire Safety) Order 2005 and good general Health & Safety awareness.
• Excellent organisational skills, accuracy and attention to detail.
• A patient, methodical approach to managing workload and following tasks through to completion.
• A flexible, can-do attitude with the ability to multi-task and prioritise in a busy environment.
• Great interpersonal and communication skills, with the confidence to liaise with stores, suppliers and internal teams.
• The ability to work as part of a team while also taking ownership and using your own initiative.
• A willingness to learn and confidently use in-house software packages.

Our PERKS really are ‘The Works’

• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
• Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
• Holiday – 33 days including bank holidays.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
• Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.

Our Purpose

To inspire reading, learning, creativity and play

Our Values

We are Crafty | Smart with what we've got.

We are Caring | Heart in every action.

We are Can-do | Energy that gets it done.

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we'll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!

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Facilities & Maintenance Coordinator • Coleshill, England, United Kingdom