Facilities Maintenance Assistant

ExtraCare Retail Limited; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

ExtraCare Charitable Trust is seeking a Facilities Maintenance Assistant to support daily maintenance across the village on Hagley Road. You will perform planned and reactive maintenance, safety checks, and basic repairs to ensure a safe, compliant community for residents and staff.

The role requires hands-on experience with building services, basic plumbing and electrical tasks, and a proactive approach to maintaining high standards.

Qualifications

• Ideally a facilities background in a multi-dwelling building.
• Skills in carpentry and plumbing.
• Flexible to support the village during emergencies and outside normal hours.
• Responsible for repairs and maintenance on-site with your team.
• Working knowledge of MS Word and Excel to log maintenance requests.
• Reliable, punctual and able to work unsupervised.
• Strong communication skills including empathy.
• Excellent attention to detail.
• Commitment to health and safety (COSHH or IOSHH desirable).

Responsibilities

• Carry out planned preventative maintenance, reactive repairs, and statutory compliance checks across the village.
• Perform health and safety inspections, life-critical system testing, and daily operational checks in line with legislation and company procedures.
• Ensure repair requests are prioritised, completed within target timescales, and delivered to a high standard.
• Support the management of void properties, including water safety checks, flushing routines, and general repairs.
• Work alongside contractors to ensure safe working practices, compliance with risk assessments, and quality workmanship.
• Provide general handyman support to residents, including minor repairs and furniture assembly where required.
• Maintain accurate maintenance records, raise purchase orders, and report defects using company systems.
• Assist with staff induction, fire safety training, risk assessments, and resident queries or complaints.
• Conduct regular site inspections to identify hazards and maintain a safe, clean, and compliant environment.
• Support the Maintenance Supervisor and take responsibility for maintenance operations in their absence.

Skills

Carpentry

Plumbing

Communication skills

Attention to detail

Health and safety

Time management

Tools

MS Word

Excel

Job description

The ExtraCare Charitable Trust are currently recruiting a Facilities Maintenance Assistant at their Hagley Road Village location. This is a fantastic opportunity for an experienced and technically skilled maintenance professional to join a friendly, dedicated team within a modern retirement village environment. As a Facilities Maintenance Assistant, you will support the day-to-day maintenance and smooth operation of the village, carrying out planned preventative maintenance (PPM), reactive repairs, and general fault-finding across building services and facilities systems. The role includes a wide range of maintenance duties including basic plumbing, electrical repairs, carpentry, painting and decorating, health and safety inspections, and general building upkeep to ensure the village remains safe, compliant, and well maintained for residents, visitors, and staff. Working as part of a supportive and customer-focused environment, you will play a key role in maintaining high standards throughout the village while supporting ExtraCare's mission of delivering "better lives for older people". This opportunity would suit a reliable, proactive, and hands-on maintenance professional who takes pride in delivering excellent service and creating a safe and welcoming community for residents.

What will you do as our Facilities Maintenance Assistant?

• Carry out planned preventative maintenance, reactive repairs, and statutory compliance checks across the village.
• Perform health and safety inspections, life-critical system testing, and daily operational checks in line with legislation and company procedures.
• Ensure repair requests are prioritised, completed within target timescales, and delivered to a high standard.
• Support the management of void properties, including water safety checks, flushing routines, and general repairs.
• Work alongside contractors to ensure safe working practices, compliance with risk assessments, and quality workmanship.
• Provide general handyman support to residents, including minor repairs and furniture assembly where required.
• Maintain accurate maintenance records, raise purchase orders, and report defects using company systems.
• Assist with staff induction, fire safety training, risk assessments, and resident queries or complaints.
• Conduct regular site inspections to identify hazards and maintain a safe, clean, and compliant environment.
• Support the Maintenance Supervisor and take responsibility for maintenance operations in their absence.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community. Extracare does not participate in the current "UK Visa Sponsorship" scheme, and would not be able to facilitate sponsorship. ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.

Essential qualifications

• Ideally, a facilities background in a multi-dwelling building.
• Skills in carpentry and plumbing.
• Flexible to support the village during emergency situations and outside of normal working hours as required on a rota basis.
• To take responsibility for the repairs and maintenance service with your team on-site.
• Have a working knowledge of MS Word and Excel to maintain a system for logging maintenance requests.
• Be reliable, punctual, and able to work unsupervised.
• Able to demonstrate strong communication skills including empathy.
• Excellent attention to detail.
• Committed to health and safety. COSHH or IOSHH desirable.